Kathy L Franklin
Plainfield,USA
Summary
Comprehensive background of Office administration, Warehouse operations, and Business Analyst requirements. Authorized to work in the US for any employer
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
46
46
years of professional experience
Work History
Health Care Assistant
Home/Family
05.2024 - 08.2025
- Providing intermittent home health care for family members
Office Administrator/Customer Service
Telsa Indianapolis, Collision Center
03.2024 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Performed Accounts Receivable and collections
- Consolidated documentation for vehicle repair orders
- Collected customer deductibles on delivered vehicles
- Imaged all required documents in to production system
Office Administrator
Caliber Collision
01.2022 - 08.2023
- Managed front desk operations, ensuring efficient communication and guest reception.
- Coordinated scheduling and appointments for staff and clients, optimizing daily workflow.
- Assisted in maintaining office supplies inventory, facilitating timely procurement processes.
- Handled incoming calls and inquiries, providing accurate information to enhance customer experience, building positive rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Performed Accounts Receivable and collections.
- Reconciled Parts returns to vendors and expedited credits.
- Consolidated documentation for vehicle repair orders.
- Collected customer deductibles on delivered vehicles.
- Imaged all required documents in to production system.
- Managed customer accounts, ensuring accurate information and timely updates.
- Resolved customer inquiries through effective communication and problem-solving skills.
Health Care/Family
Family Members
11.2019 - 11.2021
- Providing intermittent home health care for family member.
Head Cashier / Customer Service
Lowe’s
11.2019 - 05.2020
- Supervised daily cash operations, ensuring accuracy in transactions and customer service quality.
- Trained and mentored new cashiers, fostering a knowledgeable and efficient team environment.
- Resolved customer inquiries and issues promptly, maintaining high levels of satisfaction and loyalty.
- Managed cash handling procedures, ensuring compliance with company policies and security protocols.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Health Care/Family
Family
03.2019 - 11.2019
- Providing home health care for family member.
Cashier / Customer service
Payless Liquors
10.2019 - 11.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash handling and balanced registers at shift end.
- Assisted customers with product selection and inquiries, enhancing service experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sr. Business Analyst
RTS (Reliance Technology Solutions) - Reliance Steel & Aluminum Co
05.2009 - 03.2019
- Collaborated with IT teams to design and optimize systems for data reporting and analysis.
- Led cross-functional teams to identify and implement process improvements across business units.
- Orchestrated user acceptance testing to ensure system functionality met business needs and requirements.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Five years working with Microsoft Dynamics AX 2012R3 software and assisted with implementation in two of the FOC’s within Reliance companies. Primary responsibilities in the security section of the software and provisioning users.
Office Supervisor / Inventory Control Supervisor, Production Supervisor
Kilsby Roberts / EMJ Metals / Reliance Steel & Aluminum Co
03.2004 - 05.2009
- Supervised daily office operations to ensure efficiency and compliance with company policies.
- Updated reports, managed accounts, and generated reports for company database.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Managed inventory control, ensuring accurate tracking of supplies and minimizing waste.
- Conducted performance evaluations, providing constructive feedback to support professional development.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Coordinated with suppliers to optimize order fulfillment and inventory levels.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Analyzed inventory data to identify trends and inform strategic purchasing decisions.
Office Supervisor / Inventory Control Supervisor, Production Supervisor
Kilsby Roberts / Earle M Jorgensen Co
08.1991 - 03.2004
- Supervised daily office operations to ensure efficiency and compliance with company policies.
- Updated reports, managed accounts, and generated reports for company database.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Managed inventory control, ensuring accurate tracking of supplies and minimizing waste.
- Conducted performance evaluations, providing constructive feedback to support professional development.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Coordinated with suppliers to optimize order fulfillment and inventory levels.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Analyzed inventory data to identify trends and inform strategic purchasing decisions.
- Led team meetings to communicate goals, share updates, and foster collaboration.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
Office Supervisor / Inventory Control Supervisor
C A Roberts / Kilsby Roberts
05.1979 - 08.1991
- Supervised daily office operations to enhance workflow efficiency.
- Developed and implemented new procedures to streamline office tasks.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
- Trained and mentored staff on administrative processes and best practices.
- Oversaw inventory management processes, ensuring accuracy and efficiency in stock levels.
- Analyzed inventory discrepancies, identifying root causes and implementing corrective actions.
Education
Diploma -
Franklin High School
Franklin, OH05.1976
Skills
- Office Management (10 years)
- Logistics (10 years)
- Inventory Management (10 years)
- Microsoft Office (10 years)
- Customer Service (10 years)
- Customer Relationship Management (10 years)
- Order Entry (10 years)
- Accounting & Finance (10 years)
- Procurement (10 years)
- Purchase (10 years)
- Excel (10 years)
- Visio (10 years)
- Process testing (10 years)
- Powerpoint (10 years)
- Time management
- Attention to detail
- Multi-line phone operation
- Appointment setting
- Payment collection
- Mail handling
- Appointment scheduling
Timeline
Health Care Assistant
Home/Family
05.2024 - 08.2025
Office Administrator/Customer Service
Telsa Indianapolis, Collision Center
03.2024 - 05.2024
Office Administrator
Caliber Collision
01.2022 - 08.2023
Health Care/Family
Family Members
11.2019 - 11.2021
Head Cashier / Customer Service
Lowe’s
11.2019 - 05.2020
Cashier / Customer service
Payless Liquors
10.2019 - 11.2019
Health Care/Family
Family
03.2019 - 11.2019
Sr. Business Analyst
RTS (Reliance Technology Solutions) - Reliance Steel & Aluminum Co
05.2009 - 03.2019
Office Supervisor / Inventory Control Supervisor, Production Supervisor
Kilsby Roberts / EMJ Metals / Reliance Steel & Aluminum Co
03.2004 - 05.2009
Office Supervisor / Inventory Control Supervisor, Production Supervisor
Kilsby Roberts / Earle M Jorgensen Co
08.1991 - 03.2004
Office Supervisor / Inventory Control Supervisor
C A Roberts / Kilsby Roberts
05.1979 - 08.1991
Diploma -
Franklin High School