Kathy Love
Arlington,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Office Manager
LIV Pregnancy And Women’s Health
10.2018 - 07.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Volunteer
University Of The Nations
05.2014 - 08.2017
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Met with other volunteers and program leaders to discuss new service opportunities.
Receptionist
City Of Traverse City Cemetary
05.2011 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
No Degree - Accounting
Montcalm Community College
Stanton, MINo Degree - Business Education
Central Michigan University
Mount Pleasant, MISkills
- CRM Software
- Sorting and Labeling
- Customer Relations
- Project Management
- Business Administration
- Team Bonding
- Database Administration
- Account Reconciliation
- Information Protection
- Workflow Planning
- Mail Handling
- Clerical Support
- File and Data Retrieval Systems
- Regulatory Compliance
- Office Supplies and Inventory
- Financial Accounting
- Organizational Skills
- Financial Tracking
- Volunteer Relations
- Calendar Management
- Accounts Payable and Receivable
- Microsoft Office
- Excellent Multitasking Abilities
- Administration and Operations
Timeline
Office Manager
LIV Pregnancy And Women’s Health
10.2018 - 07.2021
Volunteer
University Of The Nations
05.2014 - 08.2017
Receptionist
City Of Traverse City Cemetary
05.2011 - 06.2014
No Degree - Accounting
Montcalm Community College
No Degree - Business Education
Central Michigan University
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