Marissa Wheat
Oak Creek,WI
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Office Manager
Two Maids
Chesterfield, MO
02.2020 - Current
- Organized office operations to enhance efficiency and professionalism.
- Coordinated scheduling and allocated resources effectively to optimize time management.
- Oversaw daily office activities to ensure operational continuity and team productivity.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Managed office inventory and placed new supply orders.
- Keyed in customer contacts and customers' cleaning schedule details in company databases.
- Wrote professional business correspondence to maintain strong line of communications.
Professional House Cleaner
Two Maids
Chesterfield, MO
07.2019 - 02.2020
- Executed tasks with speed and efficiency to consistently fulfill all job requirements.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Engaged positively with clients and guests to enhance service satisfaction during daily duties.
- Performed traditional housekeeping duties to keep common and private areas clean and sanitized.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Maintained orderly storage of cleaning supplies to streamline cleaning processes. and maintained equipment for optimal efficiency.
- Communicated with clients to understand their specific cleaning needs and preferences.
- Organized and prioritized tasks effectively to ensure timely completion within scheduled appointments.
- Inspected completed work to ensure high standards of cleanliness and presentation.
- Managed time efficiently to complete tasks within scheduled appointments.
- Collaborated with team members to tackle larger cleaning projects effectively.
- Utilized checklists to ensure thoroughness in all cleaning assignments.
- Followed safety procedures when handling hazardous materials.
- Updated bedding in guest rooms to maintain hygienic standards for guests.
Receptionist
Total Access Urgent Care
Florissant, MO
03.2019 - 07.2019
- Handled 50+ incoming calls daily, assisting callers and providing information to meet their needs.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volumes of guests, fostering a positive atmosphere and elevating customer service quality.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained financial records to verify timely clearance of credit and debit activities.
Assistant Manager
Panda Express
Florissant, MO
01.2016 - 02.2019
- Delegated daily tasks to team members to enhance overall team productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Executed in-store training sessions to educate employees on products and company policies.
- Planned and prepared workflow schedules, delegating tasks for 20+ member team.
- Monitored cash drawers across multiple checkout stations to ensure sufficient cash supply and operational readiness.
- Conducted job interviews and performance evaluations, recognizing top performers to strengthen team retention and morale.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Store Associate
Panda Express
Chesterfield, Missouri
09.2011 - 01.2016
- Drove sales by successfully employing upselling and cross-selling strategies.
- Counted cash, made change, and organized coupons to maintain balanced cash register drawer.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Helped customers by answering questions and locating merchandise.
- Promoted coupons and special deals to enhance customer spending.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Greeted customers and assisted in locating requested items to improve customer satisfaction.
- Demonstrated calmness in high-pressure environments and applied strong problem-solving and interpersonal skills to resolve conflicts.
Intern
Cose Dolci Bakery
Ferguson, MO
12.2012 - 04.2013
- Collaborated effectively in team environment and completed tasks independently.
- Demonstrated enthusiasm and strong communication skills, remaining open to learning new things every day.
- Assisted team members in meeting deadlines by providing support on tasks.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Analyzed and prioritized multiple responsibilities.
- Gained insights into advanced tasks by observing skilled staff during their work.
- Maintained internship eligibility by effectively juggling work obligations with academic studies.
Kitchen Intern
Renaissance Hotel
Ferguson, MO
07.2012 - 11.2012
- Monitored food handling and sanitation procedures to ensure compliance with safety standards.
- Prepared ingredients by cleaning and cutting items for recipe execution.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained order and cleanliness of work areas to conform with health codes.
- Sanitized utensils, dishes, and glasses to maintain hygiene for customer service.
- Maintained cleanliness of utensils, dishes, and glasses to provide a safe dining experience.
Education
High School Diploma -
Mccluer North High School
Florissant, MO 08.2009 - 05.2013
Skills
- Resource Allocation
- Office administration
- Scheduling coordination
- Scheduling
- Technical assistance
- CRM software
- Policy enforcement
- Customer support
- Technical assistance
- Billing
- Operations oversight
- Meeting coordination
- Team supervision
- Team performance
- Workflow management
- Team development
- Staff training
- Employee supervision
- Policy enforcement
- Policy modification
- Employee Relations
- Time management
- Calendar management
- Conflict resolution
- Problem solving
- Effective communication
- Organizational abilities
- Administrative management
- Office software
- Customer support
- Technical assistance
- Office software
Timeline
Office Manager
Two Maids
02.2020 - Current
Professional House Cleaner
Two Maids
07.2019 - 02.2020
Receptionist
Total Access Urgent Care
03.2019 - 07.2019
Assistant Manager
Panda Express
01.2016 - 02.2019
Intern
Cose Dolci Bakery
12.2012 - 04.2013
Kitchen Intern
Renaissance Hotel
07.2012 - 11.2012
Store Associate
Panda Express
09.2011 - 01.2016
High School Diploma -
Mccluer North High School
08.2009 - 05.2013