Vanessa Bustamante
Orlando
Summary
Experienced in office administration, managing daily operations, and ensuring smooth workflow coordination. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Beckman and Associates
02.2023 - Current
- Enhance operational workflows, analyzing and redesigning processes for improved efficiency.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintain confidentiality of patient records in compliance with HIPAA guidelines.
- Assist in onboarding new staff, organizing meetings, and creating a welcoming environment for families.
- Develop innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Coordinate daily clinic operations, including scheduling therapy sessions and managing client intake.
- Manage supply inventory, vendor communications, and internal calendars to support workflow efficiency.
- Provide administrative support to therapists, ensuring accurate EMR documentation and billing preparation.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinate with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Manage financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Executive Assistant
Emery Medical Solutions
03.2020 - 03.2023
- Enhanced executive efficiency by managing schedules, appointments, and travel arrangements.
- Streamlined communication for the General Manager by handling phone calls, emails, and correspondence.
- Served as point of contact between clients and managerial staff.
- Handled incoming and outgoing mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Optimized time management for the General Manager by prioritizing tasks and delegating when necessary.
- Developed strong relationships with clients, vendors, and team members to facilitate smooth operations.
- Ensured timely delivery of reports, presentations, and proposals to support informed decision-making processes.
- Maintained strict confidentiality of sensitive information while managing documents related to legal matters or personnel issues.
- Communicated with internal departments to discuss schedules, and upcoming appointments.
- Developed strong working relationships with staff, fostering a positive work environment.
Receptionist
Central Florida Pediatric
07.2017 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Entered patient information into EMR system
Education
Bachelor of Science - Healthcare Administration
Seminole State College of Florida
Sanford, Florida, FL08-2026
Associate of Arts -
Seminole State College of Florida
Sanford, FL08.2021
Skills
- Bilingual in English and Spanish
- Client relations
- Confidentiality maintenance
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Effective communication
- Time management and multitasking capabilities
- Organizational skills
- Problem-solving abilities
- Administrative support
- Resource allocation
- Relationship building
- Travel coordination
- Strategic planning
- Team leadership
- Reliability
Certification
- Technical Certificate of Laboratory Science
Timeline
Office Manager
Beckman and Associates
02.2023 - Current
Executive Assistant
Emery Medical Solutions
03.2020 - 03.2023
Receptionist
Central Florida Pediatric
07.2017 - 03.2020
Bachelor of Science - Healthcare Administration
Seminole State College of Florida
Associate of Arts -
Seminole State College of Florida