Kathy L. Pharis
Warsaw,IN
Summary
Accomplished and results-oriented distributor service professional with severals years of experience in the orthopedic marketplace. Skilled in analysis, forecasting, and effective communication. Key strengths include forecasting, product rollouts, problem-solving, sales analysis, organizational skills, leading focused meetings, team mentoring, distributor service, and product knowledge.
Overview
33
33
years of professional experience
Work History
Sr Customer Experience Analyst
TECOMET, INC.
Warsaw, IN
03.2023 - 10.2024
- Manage Accounts On Time/In Full Deliveries
- Maintain Open Order/Shipment reports for Customers
- Review Purchase Orders for cost and print revisions/
- Attend daily Production meetings/Work with planners for rush items
- Conduct weekly meetings with customers to discuss issues and verifications
- Collaborated with cross-functional teams to identify process improvements that would enhance the customer experience.
- Assisted customers with product information, order status updates, billing questions..
- Investigated complex issues reported by customers and identified solutions quickly and efficiently.
Recon Hip Instrument and Implant Inventory Analyst
ZIMMER-BIOMET, INC.
Warsaw, IN
01.2017 - 02.2023
- Rely on experience and judgement to plan and accomplish goals to perform a variety of tasks
- Coordinate and maintain demand to forecast FY instrument budget of $25m for Hip instruments
- Schedule and revise shipment plans to ensure efficient distribution to satisfy customer needs averaging over 500 orders per month
- Instrumental in formatting new methods for customer orders and process
- Communicate demand needs to appropriate areas of manufacturing, purchasing, engineering, and marketing
- Assist Project Managers with the rollout of new product launches and coordinating timelines
- Coordinate with Vice Presidents, Directors and Managers the effects of customer business growth
- Maintain customer relations through forecasting future instrument needs as well as best placement of individual instrument budgets
Recon Knee Instrument Inventory Analyst
ZIMMER-BIOMET, INC.
Warsaw, IN
01.2015 - 01.2017
Instrument Inventory Control Analyst – Hips/Knees/Extremities
ZIMMER-BIOMET, INC.
Warsaw, IN
01.2008 - 01.2015
Product Specialist Knee/Extremities/Trauma
ZIMMER-BIOMET, INC.
Warsaw, IN
01.1996 - 01.2009
Loaner Scheduler
ZIMMER-BIOMET, INC.
Warsaw, IN
01.1993 - 01.1995
Forecast Analyst
ZIMMER-BIOMET, INC.
Warsaw, IN
01.1992 - 01.1993
Education
Diploma -
Plymouth High School
CNA certificate -
Hanford Community
Hanford, CAAlgebra -
Colinga Community College
Colinga, CAAdvanced Microsoft Excel Course -
Ivy Tech
Biomet Sales Training Course -
Biomet
LEAN – Yellow Belt -
Applying Leadership Basics, Getting The Results Without The Authority, How To Listen Effectively -
Biomet University
Skills
- Forecasting
- Product Rollouts
- Problem Solving
- Sales Analysis
- Organization
- Lead Focus Meetings
- Team Mentoring
- Distributor Service
- Product Knowledge
Accomplishments
- Launched 8 substantial Product roll outs
- Maintained average utilization rate of focus brand instrument sets
- Established Customer forecast and Utilization rate reports
- Key player in HIP rationalization Team to streamline Hip Portfolio
- Created 'KIT' process for HIP Instrumentation
- Improved forecast accuracy thereby reducing product backorders and expired inventory
- Trained and mentored new analyst as well as new product managers
Educationskills
- Plymouth High School, Diploma
- Colinga Community College, CA, Algebra
- Hanford Community, CA, CNA certificate
- Advanced Microsoft Excel Course, Ivy Tech
- Biomet Sales Training Course
- LEAN – Yellow Belt
- Biomet University, Applying Leadership Basics, Getting The Results Without The Authority, How To Listen Effectively
Systems
- SAP/IBP – Forecast
- DCS
- Power Point
- WORD
- SQL
- Tableau
- AS400
- Excel
- EPICOR
Timeline
Sr Customer Experience Analyst
TECOMET, INC.
03.2023 - 10.2024
Recon Hip Instrument and Implant Inventory Analyst
ZIMMER-BIOMET, INC.
01.2017 - 02.2023
Recon Knee Instrument Inventory Analyst
ZIMMER-BIOMET, INC.
01.2015 - 01.2017
Instrument Inventory Control Analyst – Hips/Knees/Extremities
ZIMMER-BIOMET, INC.
01.2008 - 01.2015
Product Specialist Knee/Extremities/Trauma
ZIMMER-BIOMET, INC.
01.1996 - 01.2009
Loaner Scheduler
ZIMMER-BIOMET, INC.
01.1993 - 01.1995
Forecast Analyst
ZIMMER-BIOMET, INC.
01.1992 - 01.1993
Diploma -
Plymouth High School
CNA certificate -
Hanford Community
Algebra -
Colinga Community College
Advanced Microsoft Excel Course -
Ivy Tech
Biomet Sales Training Course -
Biomet
LEAN – Yellow Belt -
Applying Leadership Basics, Getting The Results Without The Authority, How To Listen Effectively -
Biomet University
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