Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kathy Madera

Lorain,OH

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Leader

Nord Center
02.2018 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members,
  • Established clear communication channels that ensured the timely exchange of information between team members
  • Set performance expectations for the team
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
  • Evaluated team member performance against established objectives during regular reviews
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Credit Manager

Rent A Center Warehouse & Retail Store
09.2020 - 10.2023
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Enhanced department efficiency by streamlining processes, reducing errors, and automating routine tasks.
  • Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
  • Mentored junior team members in credit management best practices to enhance overall department performance.
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.

Head Cook

IHOP
09.2014 - 02.2017
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
  • Created visually appealing plate presentations to enhance the overall dining experience for guests.

Youth Development Professional

Boys And Girls Club Of Lorain County
09.2012 - 08.2014
  • Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
  • Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
  • Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
  • Improved communication skills among participants by facilitating group activities and fostering open dialogue.

Education

High School Diploma -

Clearview Highschool
Lorain, OH
06.1999

Skills

  • Quality Improvement
  • Team Supervision
  • Documentation and Reporting
  • Shift Scheduling
  • Performance Evaluations
  • Complex Problem-Solving
  • Safety Processes and Procedures
  • Relationship Building

Certification

CPR Expires 02/2025

Med Pass Certification since 06/2023


Timeline

Credit Manager

Rent A Center Warehouse & Retail Store
09.2020 - 10.2023

Team Leader

Nord Center
02.2018 - Current

Head Cook

IHOP
09.2014 - 02.2017

Youth Development Professional

Boys And Girls Club Of Lorain County
09.2012 - 08.2014

High School Diploma -

Clearview Highschool

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Kathy Madera