Kathy Messa

• Streamlined underwriting processes for increased efficiency and faster turnaround times.
• Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
• Provided expert advice on policy wording and endorsements, ensuring clarity in documentation for both clients and staff members.
• Evaluated or assessed businesses applying for insurance by qualifying accounts, determining premium and policy terms and conditions and negotiating contracts with authorized business representatives.
• Maintained strong relationships with brokers, facilitating open communication channels and improving overall business collaboration.
• Implemented continuous improvement initiatives in the underwriting department, driving operational excellence across the team.
• Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
• Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
• Conducted regular audits of underwriting files, ensuring compliance with regulatory requirements and internal policies.
• Mentored junior underwriters, fostering their professional growth and enhancing team performance.
• Focused on maintaining profitable business segment for company.
• Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
• Supported marketing and sales activities with subject matter expertise.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
• Collaborated with other professionals to develop innovative underwriting solutions.
• Evaluated applications to determine insurance coverage and appropriate risk classifications.
• Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
• Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
• Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
• Worked alongside marketing department to effectively cross-sell company's offerings.
• Achieved significant reduction in claim numbers with stringent yet fair underwriting policies.
• Reduced processing errors, implementing rigorous quality control checks at every stage.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.

Role rolled over after agency acquisition by Jencap Insurance Services February 2022.