KIANA GREGG
Detroit,MI
Summary
Results-driven underwriting professional with a strong background in risk assessment and financial analysis. Recognized for exceptional collaboration skills and a steadfast commitment to delivering high-quality results. Proven ability to adapt to evolving market conditions while leveraging analytical tools to enhance decision-making processes. Dedicated to driving organizational success through strategic insights and innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Underwriter
United Wholesale Mortgage
Pontiac, MI
08.2023 - Current
- Assessed loan applications to support risk management and compliance with conventional underwriting guidelines.
- Facilitated communication of professional decisions while providing brokers with actionable insights and support.
- Developed targeted reference materials and production tracking tools to support underwriters in achieving optimal performance.
Cafe Manager
Papparoti
Dearborn, MI
11.2022 - 06.2023
- Oversaw café launch and public opening. Led recruitment and training initiatives for employees to optimize operational efficiency and elevate customer service standards. Crafted and executed operational procedures to drive store success.
- Oversaw employee scheduling to align workforce availability with operational needs while adhering to labor cost budgets. Managed inventory procurement on a weekly and monthly basis and coordinated deliveries to guarantee food safety and budgetary alignment.
Photographer
Kiana Renee Photography
Virginia Beach, VA
12.2017 - 11.2022
- Assisted clients in planning photography sessions for weddings, students, businesses, sports teams, and schools. Delivered high-quality results that consistently met client satisfaction and increased repeat business.
- Customized production processes, including shooting, editing, and delivery of projects. Managed logistics for appointments, locations, equipment, and lighting to align with client objectives and budgets.
Professional Cleaner
Clean Freak of VA
Virginia Beach, VA
06.2020 - 11.2022
- Oversaw cleaning operations for residential properties during move-outs and routine maintenance. Maintained high standards of cleanliness through meticulous attention to detail. Partnered with clients to tailor services that fit within budgetary guidelines.
- Oversaw training programs for employees on safe cleaning protocols. Directed scheduling efforts to optimize task completion timelines. Managed team performance to uphold cleanliness standards.
Customer Experience Coordinator
Body Logic Massage and Chiropractic
Virginia Beach, VA
06.2017 - 03.2020
- Assisted at front desk reception by welcoming patients and clients. Supported data entry for patient profiles to prepare for insurance submission. Aided in developing procedures to enhance operational efficiency and trained staff on new processes.
- Oversaw patient communication strategies to drive consistent retention of new patients. Coordinated interactions between medical professionals and management to streamline operations.
Skills
- Risk evaluation
- Training and mentoring
- Problem-solving
- Adaptability and flexibility
- Analytical and critical thinking
- Organization
- Relationship building
Certification
- Bookkeeping Certificate- Coursera (In Progress)
- Excel Sheets
- Loan Origination Systems
- DU and LPA Automated Underwriting Systems
Timeline
Senior Underwriter
United Wholesale Mortgage
08.2023 - Current
Cafe Manager
Papparoti
11.2022 - 06.2023
Professional Cleaner
Clean Freak of VA
06.2020 - 11.2022
Photographer
Kiana Renee Photography
12.2017 - 11.2022
Customer Experience Coordinator
Body Logic Massage and Chiropractic
06.2017 - 03.2020