Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Monica Almaraz

Maricopa,AZ

Summary

Skilled at reviewing documents and making accurate decisions. Bringing firm grasp of risk assessments, hazard recognition and acceptance criteria.

Overview

7
7
years of professional experience

Work History

Senior Underwriter

Progressive Auto Insurance
07.2021 - 07.2023
  • Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
  • Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
  • Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
  • Reviewed [Type] accounts to make accurate decisions by accounting for risk, hazards and exposure.

Customer Care Representative

Progressive Auto Insurance
11.2016 - 07.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

Education

Early Childhood Education - Education

Central Arizona College
Coolidge, AZ

Skills

  • Determination Rendering
  • Active Listening
  • Time Management
  • Risk Evaluation
  • Customer Care
  • Billing Procedures
  • Inbound Calls
  • Call Control
  • Data Verification
  • Production Goals

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Senior Underwriter

Progressive Auto Insurance
07.2021 - 07.2023

Customer Care Representative

Progressive Auto Insurance
11.2016 - 07.2021

Early Childhood Education - Education

Central Arizona College

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Monica Almaraz