Kathy Nelsen
Tinley Park,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure full time entry-level position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Director of Membership - Midwest
SAG-AFTRA
04.2011 - 10.2020
- Built relationships with members, pre-members and community to establish long-term business growth.
- Achieved goals and service targets by cultivating and securing new member relationships.
- Resolved problems with high-profile clients to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow member base.
- Worked well in team setting providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Office Administrator
SAG-AFTRA
01.1998 - 04.2011
- Interacted with members by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Organized spaces, materials and catering support for internal and member focused meetings.
Membership Customer Services Representative
SAG-AFTRA
08.1983 - 01.1998
- Delivered exceptional customer service to members by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved member inquiries and complaints quickly.
- Responded to members requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid changes.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company servies.
Education
High School Graduate - Business
Pekin Community High School
Pekin, IL05.1976
Skills
- Customer service
- Product knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Multi-tasking
Timeline
Director of Membership - Midwest
SAG-AFTRA
04.2011 - 10.2020
Office Administrator
SAG-AFTRA
01.1998 - 04.2011
Membership Customer Services Representative
SAG-AFTRA
08.1983 - 01.1998
High School Graduate - Business
Pekin Community High School
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