Kathy Nightingale
Kouts,IN
Summary
A great respect for dentistry. Personable and dedicated with extensive experience in the dental industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and growing businesses.
Overview
44
44
years of professional experience
Work History
Manager
Valparaiso Family Dentistry
Valparaiso, IN
08.1996 - 05.2024
- Managed the following- Doctor schedules, patient schedule, recall department- production goals, front office, marketing, communication center, supply orders.
- Coordinated patient care services with the dental team to ensure quality and timely delivery of care.
- Facilitated coordination between General Dentist and specialists to ensure continuity of care.
- Provided administrative support for patient care staff.
- Collaborated with clinical and administrative staff to meet patient needs.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Explained policies, procedures and services to patients.
- Communicated with patients to ensure quality of care and develop care plans.
CDA, EFDA, Lab Tech, Manager
Thomas B. Zimmerman DDS (Father)
Valparaiso, IN
06.1980 - 04.1996
- Assisted dentist in providing dental treatment to patients.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took bitewing, periapical and panoramic X-rays and prepared for dentists to review.
Skills
- Project Management
- Team Collaboration
- Work Organizing and Prioritizing
- Customer Service
- Schedule Coordination/Management
- Patient Relations -Strong communication skills
Timeline
Manager
Valparaiso Family Dentistry
08.1996 - 05.2024
CDA, EFDA, Lab Tech, Manager
Thomas B. Zimmerman DDS (Father)
06.1980 - 04.1996
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