Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Norris

Birmingham,AL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

37
37
years of professional experience

Work History

Guest Service Ambassador

Mercedes-Benz Of Birmingham
03.2018 - 02.2024

Responsibilities included:


Taking care of customers' needs who were awaiting car service, potential customers looking to purchase a vehicle, ensuring that fellow team members were attended to...


Point person for a variety of vendors (Red Diamond, Royal Cup, Coca Cola, Edgar's, Cintas, Shred just to name a few...).


Responsible for ordering flowers, gifts, etc... for all occasions for customers and fellow employees.


Culture Champion for both Irondale and Hoover campuses.

*conducted weekly meetings w/ Culture Team

*worked closely with GM on staff issues

*held to the highest standard in exhibiting our culture where our mantra was "to Go above and beyond daily for the customers to give them the best customer experience."

Communications/Relationships Coordinator

LEVITE JEWISH COMMUNITY CENTER
05.2017 - 11.2017
  • Fundraising, Community Outreach, Nurture Donor Relations, Administrative Duties

Assistant Camp Director

LEVITE JEWISH COMMUNITY CENTER
05.2014 - 05.2016
  • Camp registrations using Daxko, Scheduled and supervised field trips, Supervised counselors and campers each summer, Sent daily parental emails to update camp events

Recruiter

ALABAMA CONFERENCE OF EDUCATORS
08.2015 - 04.2016
  • Represented ACOE at Educational Events, Recruited Potential Members (teachers)

Instructional Coach

JEFFERSON BOARD OF EDUCATION
08.2011 - 05.2015
  • Presented professional development for teachers throughout district, Provided support for teacher/parent conferences, Conducted weekly data meetings with faculty

5th-6th Grade Teacher

08.1987 - 05.2011
  • Taught students in all subject areas with a focus on literacy during last eight years, Mentored fifth grade students as peer helpers, Served as school liaison for various programs: community leaders reading to struggling students, "Hand In Paw" organization, Turn Trussville Pink coordinator

Education

BS in Elementary Education -

University of Alabama
Tuscaloosa, Alabama
12.1986

Skills

  • Writing Experience (received grant from state senator)
  • Energetic Work Attitude
  • Adaptive Team Player
  • Mentor and Leader
  • Excellent attention to detail

Timeline

Guest Service Ambassador

Mercedes-Benz Of Birmingham
03.2018 - 02.2024

Communications/Relationships Coordinator

LEVITE JEWISH COMMUNITY CENTER
05.2017 - 11.2017

Recruiter

ALABAMA CONFERENCE OF EDUCATORS
08.2015 - 04.2016

Assistant Camp Director

LEVITE JEWISH COMMUNITY CENTER
05.2014 - 05.2016

Instructional Coach

JEFFERSON BOARD OF EDUCATION
08.2011 - 05.2015

5th-6th Grade Teacher

08.1987 - 05.2011

BS in Elementary Education -

University of Alabama
Kathy Norris