Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Kathy N. Shubair

Sun City,AZ

Summary

Experienced professional with a strong background in management, sales, and service. Demonstrated expertise in team leadership and project delivery. Exceptional strategic planning skills paired with the ability to drive operational initiatives for optimal efficiency. Proven track record of implementing innovative solutions and improving processes to enhance productivity. Adept at building strong relationships across all levels of an organization to achieve business goals.

Overview

26
26
years of professional experience

Work History

Manager

Goodwill
Phoenix, AZ
06.2024 - Current
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Oversee daily operations and support.
  • Assist with inventory, purchasing, and sales planning.
  • Managed recruitment of retail personnel, conducted training sessions, and ensured effective supervision.
  • Monitor inventory levels and place orders as needed.
  • Ensure compliance with company policies and procedures.
  • Maximized production and sales, while ensuring accurate record keeping.

Medical Sales Recruiter

First Connect Search
01.2020 - 06.2024
  • Proactively identifying and recruiting exceptional medical sales professionals for expanding organizations.
  • Demonstrated consistent success in the medical sales recruiting industry.

Vice President of Sales and Marketing

First National Bank
05.2008 - 01.2020
  • Direct and expand commercial and residential loan portfolios, and the Small Business banking sector.
  • Successfully generate $55MM in Small Business Banking Deposits in under 2 years
  • Oversee and expand high-value client deposit and lending portfolios.
  • Train and guide branch managers to exceed all sales and service performance objectives.

Assistant Vice President/District Manager & Branch Manager/AVP

Wells Fargo Bank
01.2004 - 04.2008
  • Supervise 9 branches and a team of over 245 employees.
  • Drive deposit growth for the district, leading to increased market share and profitability.
  • Manage Saratoga and Westgate branches, achieving the top SOCR compliance audit rating in the region in 2007 (out of 140 branches) and consistently rank first in district sales every quarter of 2007.
  • Identified areas for improvement within the organization and developed strategies for addressing them.
  • Monitored departmental performance metrics to ensure objectives were met or exceeded.
  • Provided guidance, support and direction to subordinates in order to achieve organizational goals.

Branch Manager

Wells Fargo Bank
05.2003 - 01.2004
  • Spearheaded the management of a diverse service team, overseeing all aspects of daily operations at the retail branch.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed customer satisfaction and loyalty strategies.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.

Service Manager 2, Service Manager 1, Personal Banker, Lead Teller

Wells Fargo Bank
08.1998 - 04.2003
  • Progressed from teller to service manager while simultaneously pursuing full-time education
  • Demonstrated exceptional performance by consistently exceeding sales goals, consistently placing within the top 10% during my role as a Personal Banker.

Education

Business with a minor in Mass Communication -

University of California, Berkeley

Skills

  • Strategic Planning
  • Performance Management
  • Workforce Management
  • Expense Tracking
  • Contract Management
  • Financial Management
  • Marketing
  • Staff Development
  • Business Administration

Accomplishments

  • Successfully placed top medical sales professionals within growing companies.
  • Generated $55MM in Small Business Banking Deposits in under 2 years.
  • Achieved the top SOCR compliance audit rating in the region in 2007 (out of 140 branches).
  • Consistently ranked first in district sales every quarter of 2007.
  • Exceeded sales goals, ranking in the top 10% throughout my tenure as Personal Banker.
  • Received the Perfect Balancer award as a teller.

Timeline

Manager

Goodwill
06.2024 - Current

Medical Sales Recruiter

First Connect Search
01.2020 - 06.2024

Vice President of Sales and Marketing

First National Bank
05.2008 - 01.2020

Assistant Vice President/District Manager & Branch Manager/AVP

Wells Fargo Bank
01.2004 - 04.2008

Branch Manager

Wells Fargo Bank
05.2003 - 01.2004

Service Manager 2, Service Manager 1, Personal Banker, Lead Teller

Wells Fargo Bank
08.1998 - 04.2003

Business with a minor in Mass Communication -

University of California, Berkeley

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Kathy N. Shubair