Kathy Olivares
Mission Viejo,CA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Windows Systems Engineer position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities, customer service and clear, direct communication style.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Associate Systems Engineer
Trading Places Intl / Capital Vacations
Lake Forest, CA
05.2022 - Current
- Perform advanced, senior level technical support to internal and resort employees
- Perform inventory of all hardware and installed software in preparation of migration from MVW domain to Capital Vacations domain
- Perform migration of Adobe licenses from MVW to Capital Vacations
- Perform remote troubleshooting and provide clear instructions
- Create technical documentation
- Perform upgrade of all Conference Rooms to work with either Teams or Zoom meetings
Associate Systems Engineer
Trading Places Intl \ Marriott Vacations Worldwide
Lake Forest, CA
01.2014 - 05.2022
- Completed several projects such as Win 10 OS upgrade, Office 365, and Domain migration from ILG domain to MVW domain, Citrix XA7 upgrade, Digital Contracts, Bitlocker encryption, Trend-Micro Anti-Virus, PingID, PeopleSoft Finance, Ring Central VOIP
- Diagnosed and resolved PC desktop and laptop software and hardware issues for over 200 staff computers
- Resolve daily technical issues, communicating with average of 11 clients per day
- Maintained inventory of installed desktop hardware and software components
- Documented and updated known fixes in knowledge base for future reference.
- Used Cherwell ticket tracking system to prioritize, track and document problem resolutions.
- Performed onboarding of new employee hire and termination forms and procedures as related to I.T.
Senior Desktop Support Engineer
Interval International
Miami, FL
02.2000 - 12.2013
- Performed technical support to end users in large Enterprise environment
- Performed Installation, configuration, troubleshooting and repair of hardware and software of PC based systems
- Extensive knowledge of printers and other peripheral equipment including video conferencing, wireless and various PDA devices.
- Performed timely response to all service tickets for customer service and documentation.
- Assisted with yearly budgeting analysis of hardware and software for Desktop Support Team
- Successfully completed several projects as project leader including Companywide Office 2010 Deployment, PC hardware upgrades, Desktop PCI Compliance
Education
Bachelor of Science - Management Information Systems
Florida International University
Miami, FLAssociate of Science - Computer Science
Miami Dade College
South Miami, FLBachelor of Science - Business Administration And Marketing Management
California State University
Hayward, CASkills
- Ability to quickly address complex user issues and solve complex hardware and software issues
- Good working knowledge of Active Directory
- Extensive experience with Citrix virtual desktops and VPN
- Experienced with Mobile Device Management
- Skilled with Big Fix to update and install software to keep versions current
- Skilled with Bomgar & Team Viewer remote systems
- Excellent knowledge of Windows printing and scanning operations, including installation and support of network and home office devices
- Strong ability to effectively prioritize and execute tasks in a fast-paced environment
- Outstanding record keeping and documentation
Certification
- Microsoft Certified Desktop Support Engineer (MCP)
- Microsoft Certified System Engineer (MCSE) NT4
- Microsoft Certified Professional (MCP + I)
- Cisco Certified Network Associate (CCNA)
- CompTIA A+, CompTIA Network +
Timeline
Associate Systems Engineer
Trading Places Intl / Capital Vacations
05.2022 - Current
Associate Systems Engineer
Trading Places Intl \ Marriott Vacations Worldwide
01.2014 - 05.2022
Senior Desktop Support Engineer
Interval International
02.2000 - 12.2013
Bachelor of Science - Management Information Systems
Florida International University
Associate of Science - Computer Science
Miami Dade College
Bachelor of Science - Business Administration And Marketing Management
California State University