Kathy Olson
Boise,ID
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. I am currently employed as a Flight Attendant with American Airlines, which I thoroughly enjoy, but have also maintained nursing skills by continued employment in part time nursing positions since leaving the Emergency Department. At this point in my life I am looking to rejoin the nursing field exclusively as I believe it is truly my calling to serve in the art of healing.
Overview
22
22
years of professional experience
Work History
Flight Attendant
American Airlines
03.2014 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and managed all medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Registered Nurse
Concord Hospital- Laconia
03.2020 - 06.2022
- Triage RN, managing approximately 50 incoming calls, portal messages and faxes for specialty medical offices.
- Teach patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided support to patients experiencing emotional distress or mental health crises, utilizing therapeutic communication techniques to create sense of trust and safety.
- Educated patients on disease prevention techniques and self-care strategies to promote long-term wellness after discharge from Emergency Department.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Registered Nurse
Orchard Surgical Center
01.2016 - 01.2021
- Organized and managed care of patients undergoing various therapies and procedures.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Registered Nurse, Emergency Department
St Alphonsus Regional Medical Center
02.2002 - 07.2018
- Many years experience as competent RN in busy level 2 Trauma Center.
- Confident in emergency triage skills.
- Provided direct patient care, stabilized patients and determined next course of action.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Educated families about mental health conditions and coping strategies, strengthening support systems for long-term recovery.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Advocated for patients.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Education
Associate of Applied Science - Nursing
College of Southern Nevada
Las Vegas, NV12-2001
Skills
- Strong clinical judgment
- High acuity ED Triaging
- Call triaging
- Nonviolent Crisis Intervention
- Patient Assessments
- High level of autonomy
- Preventive health
- Staff supervision
- EMR / EHR
Additional Information
Idaho RN License N-31013
Massachusetts RN License RN2306040
Timeline
Registered Nurse
Concord Hospital- Laconia
03.2020 - 06.2022
Registered Nurse
Orchard Surgical Center
01.2016 - 01.2021
Flight Attendant
American Airlines
03.2014 - Current
Registered Nurse, Emergency Department
St Alphonsus Regional Medical Center
02.2002 - 07.2018
Associate of Applied Science - Nursing
College of Southern Nevada
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