Conducted quality control audits on critical medical records
Quickly gained expertise with the hospital's medical records software (EPIC)
Assigned to review team member work for adherence to hospital standards
Handled complex situations involving life or death proxies and security threat flags
Recognized by management for being dependable, pleasant to work with and efficient
Collaborated with various hospital departments to resolve confusing or erroneous records
Advisor Representative
State Street Bank And Trust Company
06.1993 - 09.1996
Managed a high volume of data under tight deadlines with outstanding accuracy
Liaised with investment managers across the U.S. to execute important investment trades and foreign exchanges
Worked closely with team members to resolve problems with monthly reports and ensure accuracy
Portfolio Fund Accountant
State Street Bank And Trust Company
06.1990 - 06.1993
Responsible for monthly client reporting, reconciling accounts and resolving cash exceptions
Assessed the impact of errors and exceptions on client account status
Tracked investment funds
Often asked to train new employees on accounting principles and monthly reporting requirements
Promoted to Advisor Representative in June 1993
Senior Bank Teller
Rockland Federal Credit Union
06.1986 - 06.1990
Responsible for extensive customer interaction, responding to customer inquiries and explaining account balances, transaction history, service charges and interest rates
Reconciled cash drawer and resolved discrepancies
Completed deposits to and withdrawals from customer accounts
Selected to train new employees
Often appointed to count and balance the bank's main vault
Promoted to Senior Bank Teller within first year of employment
Education
Bachelor of Science - Management
Bridgewater State University
Bridgewater, MA
06.1990
Skills
Recognized for excellent client engagement
Skilled at customer complaint resolution
Strong writing capabilities
Outstanding attention to detail
Excellent critical thinker
Experienced in using Excel, Word, and PowerPoint effectively