Conducted quality control audits on critical medical records
Quickly gained expertise with the hospital's medical records software (EPIC)
Assigned to review team member work for adherence to hospital standards
Handled complex situations involving life or death proxies and security threat flags
Recognized by management for being dependable, pleasant to work with and efficient
Collaborated with various hospital departments to resolve confusing or erroneous records
Advisor Representative
State Street Bank And Trust Company
Quincy, MA
06.1993 - 09.1996
Managed a high volume of data under tight deadlines with outstanding accuracy
Liaised with investment managers across the U.S. to execute important investment trades and foreign exchanges
Worked closely with team members to resolve problems with monthly reports and ensure accuracy
Portfolio Fund Accountant
State Street Bank And Trust Company
Quincy, MA
06.1990 - 06.1993
Responsible for monthly client reporting, reconciling accounts and resolving cash exceptions
Assessed the impact of errors and exceptions on client account status
Tracked investment funds
Often asked to train new employees on accounting principles and monthly reporting requirements
Promoted to Advisor Representative in June 1993
Senior Bank Teller
Rockland Federal Credit Union
Hanover, MA
06.1986 - 06.1990
Responsible for extensive customer interaction, responding to customer inquiries and explaining account balances, transaction history, service charges and interest rates
Reconciled cash drawer and resolved discrepancies
Completed deposits to and withdrawals from customer accounts
Selected to train new employees
Often appointed to count and balance the bank's main vault
Promoted to Senior Bank Teller within first year of employment
Education
Bachelor of Science - Management
Bridgewater State University
Bridgewater, MA
06.1990
Skills
Recognized for excellent client engagement
Skilled at customer complaint resolution
Strong writing capabilities
Outstanding attention to detail
Excellent critical thinker
Experienced in using Excel, Word, and PowerPoint effectively
Data Analyst/Medical Records and Health Information Technician at Telecare CorporationData Analyst/Medical Records and Health Information Technician at Telecare Corporation
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
Lead Business Analyst – Data Strategy Discovery (MDM & Data Quality) at G2O ( Client - Crown Equipment)Lead Business Analyst – Data Strategy Discovery (MDM & Data Quality) at G2O ( Client - Crown Equipment)