Open To Work
Kathy Pratt
Pawtucket,RI
Work Preference
Summary
Dedicated budtender with expertise in customer education, regulatory compliance, and sales proficiency. Proven ability to build rapport and enhance customer satisfaction through exceptional product knowledge.
Overview
24
24
years of professional experience
Work History
Budtender
NovaFarms
Attleboro, MA
10.2025 - Current
- Educated customers on product selection and usage based on individual needs.
- Maintained compliance with state regulations and industry standards for cannabis sales.
- Assisted in inventory management, ensuring stock accuracy and availability for customer demands.
- Developed strong product knowledge to enhance customer service and satisfaction levels.
Front End Supervisor
Stop & Shop
Pawtucket, RI
05.2023 - 10.2025
- Supervised front end operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined cash handling procedures and reduced wait times.
- Coordinated scheduling to optimize staff coverage during peak hours, improving customer service experience.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping environment.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
Call Center Representative
Blue Cross of Ma
Hingham, MA
10.2022 - 03.2023
- Managed high-volume inbound calls, resolving customer inquiries and issues efficiently.
- Utilized CRM software to document interactions and maintain accurate customer records.
- Collaborated with team members to enhance service delivery and streamline processes.
- Trained new representatives on call handling procedures and best practices.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CSR, Sales
Dunkin Donuts
Holbrook, MA
04.2002 - 12.2019
- Managed customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Collaborated with management to refine inventory control processes, reducing waste and optimizing stock levels.
- Executed sales transactions efficiently, maintaining high accuracy in cash handling and order processing.
- Trained new staff on operational procedures, fostering a team-oriented environment focused on excellence.
- Oversaw daily store operations, improving workflow efficiency and team performance through strategic scheduling.
Education
High School Diploma -
Port Allegany High
Port Allegany, PA06-1988
Skills
- Supporting medical patients
- Product merchandising
- Patience and empathy
- Customer education
- Product knowledge expertise
- Restocking inventory
- Discussing cannabis
- Cleanliness and hygiene
- Sales proficiency
- Counting money
- Maintaining security
- Building rapport
- Regulatory compliance
- Promotions and discounts
- THC & CBD products
- Weighing products
- Cash handling experience
- Point-of-sale system
- Customer service
- Flexible hours
- Friendly and helpful
- Reliable and responsible
Timeline
Budtender
NovaFarms
10.2025 - Current
Front End Supervisor
Stop & Shop
05.2023 - 10.2025
Call Center Representative
Blue Cross of Ma
10.2022 - 03.2023
CSR, Sales
Dunkin Donuts
04.2002 - 12.2019
High School Diploma -
Port Allegany High