Kathy Provence
Coos Bay,OR
Summary
Friendly and professional Medical Practice Manager with 20+ years of experience in healthcare administration, specializing in comprehensive medical office management. Proven track record in personnel management, including hiring, training, and evaluations for teams of over 50 employees. Expertise in patient registration, insurance pre-authorization, surgery scheduling and billing practices.
Overview
26
26
years of professional experience
Work History
Medical Practice Manager
Salt Lake City Foot and Ankle Clinic
Salt Lake City, UT
06.2009 - 04.2026
- Professional and cheerful first point of contact
- Handle all phases of medical office management: answering phone, scheduling appointments, collecting and posting co-pays, new patient registration and data entry work
- Prior authorizations, surgery scheduling and credentialing
- Accountable for all phases of personnel management- hiring, training, evaluations, separations and scheduling
- Human resources, payroll and accounting. Reconciliation of bank deposits, accounts payable and receivable
- Ordering of medical and office supplies. Administration of Medicare’s diabetic shoe program, required paperwork and billing of shoes and inserts
- Referral paperwork, chart requests, ordering of MRI’s, CT scans, bone scans, wound vacs, etc...
Receptionist/Office Administration
VideoPlus
Salt Lake City, UT
02.2008 - 02.2009
- Professional and cheerful first point of contact
- Answered multiple phone lines, greeted vendors, scheduled meetings and conferences
- Imported and fulfilled orders from on-line store websites, handled all customer service requests and questions, sorted mail, typed reports and did inventory control
- Did large volume CD and DVD replications and face artwork
- Worked in warehouse doing mailings, kit assembly and production
Receptionist/Office Administration
Salt Lake Regional Outpatient Physical Therapy
Salt Lake City, UT
05.2006 - 12.2007
- Professional and cheerful first point of contact
- Handled all phases of customer service: answered multiple phone lines, scheduled appointments, collected and posted co-pays, did new patient registration and data entry work
- Insurance pre-authorization and billing, patient medical chart management, dictation transcription, emailing and faxing.
Front End Manager
Dan's Foods
Salt Lake City, UT
09.2000 - 03.2006
- Responsible for all facets of daily business functions for the front end of the store. Responsible for a staff of 50 plus employees
- Accountable for all phases of personnel management- hiring, training, evaluations, separations and scheduling
- Implemented and maintained store policy and procedures as directed by company standards.
Education
High school diploma or GED -
West High School
Salt Lake City, UTSkills
- Team management
- Office management
- Medical office experience
- Customer service
- Recruiting
- Administrative experience
- Accounts receivable
- Medical terminology
- Leadership
- Supervising experience
- Patient-centered practice administration
- Organizational skills
Additional Information
- Authorized to work in the US for any employer
- RELEVANT SKILLS & STRENGTHS Excellent Customer Service. Strong Organizational Abilities. Excel in Communication & Interpersonal Skills.
- Microsoft Office/Word/Excel/Google Chrome
Timeline
Medical Practice Manager
Salt Lake City Foot and Ankle Clinic
06.2009 - 04.2026
Receptionist/Office Administration
VideoPlus
02.2008 - 02.2009
Receptionist/Office Administration
Salt Lake Regional Outpatient Physical Therapy
05.2006 - 12.2007
Front End Manager
Dan's Foods
09.2000 - 03.2006
High school diploma or GED -
West High School