Kathy Ronquillo
Charlotte,NC
Summary
Dynamic Sales Lead Manager with a proven track record at Fabletics, adept in coaching teams to exceed sales targets through innovative strategies and effective customer follow-up. Expert in streamlining operations and enhancing sales presentations, significantly boosting productivity and client satisfaction. Skilled in verbal communication and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Sales Lead Keyholder
Fabletics
Charlotte, NC
09.2022 - Current
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
Sales Associate
Fabletics
Charlotte, NC
11.2021 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06-2021
Skills
- Sales Coaching
- Engaging with Diverse Customers
- Product Merchandising
- Retail Metrics and Goals
- Team Collaboration
Timeline
Sales Lead Keyholder
Fabletics
09.2022 - Current
Sales Associate
Fabletics
11.2021 - Current
High School Diploma -
South Mecklenburg High School
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