Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kathy Rott
Reedsburg,WI
Work Preference
Summary
Adaptable professional with a solid background in hospitality and customer service. Known for strong multitasking abilities and maintaining high cleanliness standards, ready to leverage expertise to enhance guest experiences and team performance.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Bullpen Bar & Grill
La Valle, WI
04.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Took food and beverage orders accurately, utilizing POS systems for efficient processing.
- Collaborated with kitchen staff to ensure timely delivery of orders, maintaining high standards of quality.
- Assisted in training new servers on menu items and service procedures, enhancing team performance.
- Managed cash handling and payment processing, ensuring accuracy during closing shifts.
- Maintained cleanliness and organization of dining area, complying with health and safety regulations.
- Adapted quickly to changing priorities during peak hours, demonstrating flexibility and resilience under pressure.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Product Assembler
Seats, Inc
Reedsburg, WI
01.2020 - 04.2026
- Assembled various seating components using hand tools and power equipment.
- Inspected finished products for quality assurance, ensuring compliance with company standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new staff on safety protocols and assembly techniques to enhance productivity.
- Maintained organized workspace, facilitating efficient material handling and workflow management.
Customer Service Representative
Pharmacy Onesource
Middleton, WI
07.2015 - 12.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Provided training and mentorship to new staff, enhancing team performance and service quality.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Small Merchant Acquisition Associate
West Business Solutions
Middleton, WI
07.2014 - 07.2015
- Collaborated with cross-functional teams to align merchandising strategies with sales objectives.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Enhanced team's product knowledge through regular training sessions, leading to better customer service and increased sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Reedsburg Webb High
Reedsburg, WISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
Timeline
Server/Bartender
Bullpen Bar & Grill
04.2024 - Current
Product Assembler
Seats, Inc
01.2020 - 04.2026
Customer Service Representative
Pharmacy Onesource
07.2015 - 12.2019
Small Merchant Acquisition Associate
West Business Solutions
07.2014 - 07.2015
High School Diploma -
Reedsburg Webb High