Kathy Sanches
Greenwell Springs,LA
Summary
Personable and dedicated customer service professional with more then 33 years experience. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Demco
Greenwell Springs, LA
10.2021 - 10.2023
- Sort and distribute incoming company mail
- Process payments of members and send electronic file of money received to bank
- Assist with payments that returned as NSF
- Credited member accounts with payments received via ACH, DOXO, and Banking Institutions
- Processed bank draft and credit card payment files
- Prepared outgoing mail
Customer Service Representative
Demco
Greenwell Springs, LA
12.2019 - 10.2021
- Handled incoming and outgoing calls, ran credit checks, and set up member accounts
- Created service orders per member request
Customer Service Representative
General Parts Distribution LLC
Baton Rouge, LA
12.1991 - 12.2019
- Answer all customer calls
- Enter orders, track customer credits, and ensure credits received
- Provide positive customer experience by addressing customer needs and resolving concerns
- Communicate with vendors regarding back order availability, inventory, and special orders
- Provide primary customer support to internal and external customers
- Perform manual product counts when required to resolve inventory conflicts
Bank Statement Clerk
Hancock Bank of Louisiana
Baton Rouge, LA
02.1990 - 05.1991
- Processed bank statements
- Performed inquiry duties
- Transferred and processed customer information to system storage retention tools
Receptionist
Pepsi-Cola of Baton Rouge
Baton Rouge, LA
08.1989 - 02.1990
- Assisted in administrative duties for office team
- Compiled daily sales orders for computer entry
- Processed cash receivables when required
Education
High School Diploma -
Cecilia High School
Cecilia, LA05-1988
Skills
- Customer Service
- Data Entry
- Administrative Support
- Complaint Resolution
- Order Fulfillment
- Accounts Receivables
- Payment Processor
- Mail Handling
- Credit Checks
Timeline
Administrative Assistant
Demco
10.2021 - 10.2023
Customer Service Representative
Demco
12.2019 - 10.2021
Customer Service Representative
General Parts Distribution LLC
12.1991 - 12.2019
Bank Statement Clerk
Hancock Bank of Louisiana
02.1990 - 05.1991
Receptionist
Pepsi-Cola of Baton Rouge
08.1989 - 02.1990
High School Diploma -
Cecilia High School
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