Kathy Schlesinger
Mansfield,TX
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
37
37
years of professional experience
Work History
Flight Attendant
Delta Airlines
New York, New York
09.2014 - Current
- Ensure passenger safety by conducting preflight safety checks and inspecting emergency equipment. Demonstrate and explain safety procedures.
- Assist passengers with special needs during in-flight service to ensure comfort and accessibility.
- Responded to medical issues and passenger concerns with calm, professional care.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Maintained cabin environment and promptly addressed passenger needs and concerns to enhance satisfaction.
- Coordinated meal and beverage service to deliver exceptional onboard customer experience.
Aircraft Customer Support Coordinator
Gulfstream Aerospace
Dallas, Texas
08.2004 - 09.2012
- Coordinated customer support requests for Gulfstream Aerospace aircraft owners and operators.
- Resolved customer complaints promptly and professionally, ensuring satisfaction and retention.
- Prepared customer correspondence for repair status, scheduling, and service updates.
- Followed up on emailed or web-submitted customer inquiries within standard response times, enhancing customer communication.
- Investigated complex cases requiring additional research or escalation, facilitating effective resolution and support.
- Managed customer accounts by tracking order history and fuel payment information.
- Coordinated in-flight catering with Dietary Restrictions and Special Meal Requests for Netjets passengers.
- Managed reservations for cars and hotels for VIP guests.
Customer Service Reservation Agent
American Airlines
Dallas/Ft.Worth, TX
04.1990 - 08.2012
- Answered inbound reservation calls for American Airlines customers.
- Booked, changed, and canceled flights using reservation systems.
- Processed ticketing, exchanges, and fare adjustments accurately.
- Resolved customer concerns with calm, professional service.
- Explained flight schedules, policies, and travel options.
- Verified passenger details and travel documents for reservations.
- Assisted AAdvantage members with account and booking questions.
- Assisted customers with selecting appropriate packages based on their needs and budget.
- Collaborated with team members to ensure timely resolution of any issues.
- Generated reports detailing daily reservations activity for management review.
Education
Bachelor of Arts - Criminal Justice
McNeese State University
Lake Charles, LA05-1986
Skills
- Cabin safety procedures
- Emergency evacuation
- Inflight coordination
- First aid response
- FAA compliance
- Customer management
- Conflict resolution
- Team collaboration
- Attention to detail
- Medical training
- In-flight announcements
- Calmness under pressure
- Aviation regulations
- First-class service
- Empathy and patience
Timeline
Flight Attendant
Delta Airlines
09.2014 - Current
Aircraft Customer Support Coordinator
Gulfstream Aerospace
08.2004 - 09.2012
Customer Service Reservation Agent
American Airlines
04.1990 - 08.2012
Bachelor of Arts - Criminal Justice
McNeese State University