Kathy Shiflett
Richmond,IN
Summary
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
3
3
years of professional experience
Work History
Property Management
Justus Property Management
Richmond, IN
03.2019 - Current
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Greeted approximately 10 prospective tenants weekly.
- Promptly responded to tenant complaints and concerns for over one 100 unit property.
- Managed maintenance and custodial staff of Interfaith Apartments..
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Trained and motivated leasing staff during bi-monthly trainings.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
High School Diploma -
Randolph Southern Jr-Sr High School
Lynn, IN05.1997
Skills
- Repair Planning
- Operating Cost Tracking
- Performance Assessment
- Violation Resolution
- Security Management and Enhancement
- Dispute Handling
- Maintenance Oversight
- Supply Coordination
- Deposits Management
- Contract Negotiation
- Tenant and Owner Liaising
- Grounds and Facility Inspection
- Local and State Laws
- Administrative Leadership
- Budget Preparation
- Codes Compliance
- Legal Issue Resolution
- Monthly Fee and Payment Collection
- Complaints Investigation
- Client Relations
- Operations Management
- Disturbance Handling
- Sale and Rental Recordkeeping
- Vacancy Marketing
- Staff Coordination
- Decision Making
Timeline
Property Management
Justus Property Management
03.2019 - Current
High School Diploma -
Randolph Southern Jr-Sr High School