Kathy Sonnenberg
Novato,CA
Summary
Over 20 years of healthcare administrative experience and experience with managing patient relations and resolving issues efficiently. Excellent communication and interpersonal skills to ensure patient satisfaction and loyalty. Attention to detail and strong organizational skills to support handling multiple priorities efficiently.
Overview
25
25
years of professional experience
Work History
Senior Compliance Coordinator
Marin Community Clinics
Novato
03.2019 - Current
- Independently monitor, manage, and analyzes risk management data collected through the electronic incidents and complaints reporting system, which includes:
- Identification and tracking of incidents and complaint trends
- Monitoring and addressing compliance with incidents and complaints reporting policy and identification and documentation of system issues, including support with root cause analysis.
- Assist with patient Behavior Agreements and Patient Conduct Agreements.
- Conduct monthly sliding scale audits.
- Monitor and address patient feedback inbox.
- Monitor the Compliance inbox and phone line.
- Conduct quarterly risk assessment rounding in the clinics.
- Respond to Partnership Healthcare and Meritage grievances.
- Investigate HIPAA violations and breaches.
- Maintain accurate patient records and confidential information in compliance with HIPAA regulations.
- Review and maintain risk management data for analysis, trends, tracking and benchmarking; coordinate high risk clinical case identification and review.
- Managed the patients’ comment boxes review.
- Oversaw Credentialing and Privileging process.
Medical Staff Coordinator
Marin Community Clinics
San Rafael
11.2004 - 03.2019
- Processed all relevant information related to the credentialing and privileging of the licensed medical and dental staff.
- Maintained files and records for credentialing folders for Medical Doctors, Family Nurse Practitioners, Dentists, Physician Assistants and other clinical staff and specialty providers.
- Prepared credential files for provisional, appointment and/or reappointment review including preparation of application files for presentation to the Medical Advisory Committee and Dental Advisory Committee.
- Onboarded clinical staff, interns and volunteers.
- Tracked all credentials and their expiration dates, notifying providers of impending expirations.
- Trained and manage the Medical Staff Assistant.
- Managed provider time off schedules for all clinic sites. Processed payroll timecards for all providers to ensure proper PTO request and any other administrative leaves or requests were properly documented.
- Provided Site Medical Directors and Clinic Directors for all locations to ensure clinical staff schedules and templates were up to standards for patient care needs.
- Acted as liaison between clinical staff and Chief Medical Officer.
- Prepared meeting agendas and minutes for Medical Operations Committee; track actions and assignments to ensure completion in a timely manner.
- Managed and processed provider performance reviews annually.
Patient Access Representative
Sutter Health Plus, Novato Community Hospital
Novato
03.2007 - 12.2017
- Provided excellent customer service to patient, family and visitors.
- Completed registrations in accurate and timely manner.
- Ensured all authorizations and signatures were obtained prior to visits.
- Verified insurance benefits, eligibility, and completed payer notifications.
- Assisted emergency room personnel with patient translation.
Front Office Receptionist/Front Office Supervisor
Marin Community Clinics
Novato, CA
11.2003 - 11.2004
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Streamlined office procedures to improve workflow efficiency and reduce wait times for patients.
- Trained new reception staff on organizational policies and customer service best practices.
Human Resource Assistant
Sears Roebuck, Inc.
San Rafael, CA
10.2000 - 10.2003
- Pre-screened applicants for job interviews
- Trained new and current associates on store policies
- Assisted Human Resources manager administration of employee health benefits
- Utilized employee database to maintain employee information such as training, compensation and other relevant information
Education
Liberal Arts Studies
College of Marin
KentfieldSkills
- Spanish fluency
- EHR Software EPIC
- Microsoft Office Suite
- HIPAA knowledge
- Strong leadership and organizational skills
- Time management, critical thinking, interpersonal, verbal, and written skills for staff and patient interaction
Languages
Spanish
Native or Bilingual
Timeline
Senior Compliance Coordinator
Marin Community Clinics
03.2019 - Current
Patient Access Representative
Sutter Health Plus, Novato Community Hospital
03.2007 - 12.2017
Medical Staff Coordinator
Marin Community Clinics
11.2004 - 03.2019
Front Office Receptionist/Front Office Supervisor
Marin Community Clinics
11.2003 - 11.2004
Human Resource Assistant
Sears Roebuck, Inc.
10.2000 - 10.2003
Liberal Arts Studies
College of Marin