Nayeli Castillo
Malden,MA
Summary
Quality-driven Senior Electronic Billing Coordinator with 15+ years of experience performing billing, finance and administrative tasks. Strengths include streamlining processes, increasing efficiency, and optimizing workflow. Creative and analytical problem solver with a detail-oriented and dedicated nature. Extensive Customer Service Experience. Skilled in training junior personnel in principles and practices.
Overview
17
17
years of professional experience
Work History
Senior Electronic Billing Coordinator
Ropes & Gray, LLP
Boston, MA
09.2011 - 01.2022
- Responsibilities include: initial set-up of clients, rate uploads, follow-up on rejected items, processing e-files for electronic submission of invoices, and troubleshooting issues resulting from electronic submissions.
- Correcting and resubmitting invoices rejected due to violations of client billing guidelines, unmet Alternate Fee Arrangements, and/or technical issues
- Setting up UTBMS task, activity and cost codes in accordance with client set-up
- Provide monthly or ad hoc accruals through Ebilling, to billing attorneys, or directly to clients
- Edit and create LEDES files to comply with unique submission demands
- Research and respond to inquiries regarding billing discrepancies and problems, ensuring that they are resolved immediately
- Thrive in a team environment, identified as the "go-to" team member for my knowledge of processes and procedures, my demeanor, and willingness to assist newer staff
- Created inventory pivot table reports via Excel to track weekly rejected and short-paid inventory
- Actively participate in interviewing, hiring and training of co-ops
- Hands on training for new eBillers, Hybrid Billing Coordinators on how to use eBilling vendor sites; resolve rejections and short-paid invoices, and how to properly communicate discrepancies to internal and external clients
- Assisted with the development and and implementation of procedures to streamline processes
Electronic Billing Coordinator
Fish & Richardson, P.C.
Boston, MA
02.2008 - 09.2011
- Analyze, troubleshoot, and edit LEDES files to resolve failed submissions
- Document rejected and short-paid invoices in the firm database
- Communicate with internal and external clients to resolve payment delays due to unresolved billing issues
Billing Coordinator
Fish & Richardson, P.C.
Boston, MA
02.2007 - 11.2008
- Manage all phases of the billing cycle (distributing pre-bills, processing edits, splitting payments, and finalizing, submitting, and posting invoices.)
- Execute complex bills in a timely manner by ensuring that electronic bills are properly
prepared, and that split-party billing is managed according to protocol - Apply retainer funds and process write-offs following firm policies
Billing Cerk
Melick Porter & Shea, LLC
Boston, MA
03.2005 - 01.2006
- Produced, distributed and edited more than 300 monthly invoices for Insurance companies.
- Reviewed each invoice to ensure guidelines were followed; for example no block billing or photocopies are $.10)
- Printed and archived all local and international expenses
- Trained new junior timekeepers on how to enter time and save it on their customized ebilling system
Receptionist
Pepe & Hazard, LLC
Boston, MA
01.2005 - 03.2005
- Confirmed appointments, communicated with clients and updated client records.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Assisted attorneys with entering their time in Elite Enterprise
Education
BBA - Marketing, Management And Human Resources
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR12.2001
Skills
- Microsoft Office Suite Aderant Elite Enterprise FileSite
- Superior experience in various e-Billing systems, such as Collaborati, CT Tymetrix 360, Serengeti, Counselink, etc
- Attention to Detail and Active Listener
- Strong Verbal and Written Communication
- Database Maintenance
- Spanish Fluency
- Documentation and Recordkeeping
- Decision Making and Prioritization
- Complex Problem Solving
- Coaching and Mentoring
Timeline
Senior Electronic Billing Coordinator
Ropes & Gray, LLP
09.2011 - 01.2022
Electronic Billing Coordinator
Fish & Richardson, P.C.
02.2008 - 09.2011
Billing Coordinator
Fish & Richardson, P.C.
02.2007 - 11.2008
Billing Cerk
Melick Porter & Shea, LLC
03.2005 - 01.2006
Receptionist
Pepe & Hazard, LLC
01.2005 - 03.2005
BBA - Marketing, Management And Human Resources
Inter American University of Puerto Rico Metropolitan Campus