Erika Cruz

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Software's engaged daily(Cubs consulting server software,Laserfiche,Accurint,Excel,Microsoft,Outlook mail,United States Bankruptcy Court.
• Maintained personnel records and updated internal databases to support document management.
• Improved case management systems with effective organization strategies, enhancing overall productivity within firm.
• Wrote, edited and efficiently transmitted correspondence.
• Developed strong relationships with court personnel which aided in efficient processing of cases.
• Implemented an improved system for tracking important dates related to cases ensuring no deadlines were missed.
• Adhered to fair debt collection practices.
• Managed court filings efficiently to ensure adherence to strict deadlines and protocols.
• Communicated pertinent information to clients via email
• Reviewed Deed of Trust,Death Certificates,Power of Attorney and prior bankruptcies documents.
• Mark incoming mail Dispute in company's software CUBS. Mark Debtor's account Dispute and cancel credit reporting.
• Identified gaps in existing compliance processes and recommended updates.
• Create Word Letters then convert PDF to email to Debtor's.

*Same Duties as Honda above

• Negotiated contracts and closed sales with new and existing clients.
• Maintained accurate records of sales activities, tracking progress towards target goals on a regular basis.
• Increased online sales revenue by developing and executing effective internet marketing strategies.
• Implemented email marketing campaigns that led to increased click-through rates and conversions.
• Responded to internet inquiries and phone calls in timely matter.
• Kept detailed records of sales and contracts.
• Provided superior and individualized customer service.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Implemented systems and procedures to increase sales.
• Book Reservations/Appointments
• Send emails/pictures
• Negotiate pricing/budget
• Maintain an accurate customer database through our CRM system
• Standard reporting managing set, shown, and sold appointment percentages, tracking of inbound and outbound contact volume.
• Support staff and clients by handing escalated calls/situations.
• Ensure all customer follow-up is in a timely and professional manner.
• Prepare, train and update all scripts for appointment setting and follow-up calls.
• Managed needs of more than 30 customers in one day using strong prioritization and multitasking abilities.