Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathy Stephens

Bertram,TX

Summary

Dynamic and results-driven manager with over 16 years of experience in customer service and team leadership, recognized for enhancing operational efficiency at Stephens Roofing. Proven ability to mentor and train staff while effectively resolving customer complaints. Adept in time management and budgeting, demonstrating strong decision-making skills to drive business success.

Overview

19
19
years of professional experience

Work History

Paraprofessional

Llano Jr High
11.2025 - Current
  • Supported classroom activities by assisting teachers with lesson delivery and student engagement.
  • Monitored student progress, providing feedback to ensure comprehension and retention of material.
  • Implemented behavior management strategies to foster a positive learning environment.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.I'm
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.

Manager

Stephens Roofing
07.2007 - Current
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

Patient Service Representative

Texas Children's Hospital
02.2024 - 02.2025

Lead Cashier

Lowes
09.2016 - 02.2018

Education

High School Diploma -

Leander High School
Leander, Texas
05.1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Hardworking
  • Trustworthy

References

Joe Stephens 512-293-3199

Lauren Oatmam 512-948-6481

Wanda Hutcheson 512-608-3340

Timeline

Paraprofessional

Llano Jr High
11.2025 - Current

Patient Service Representative

Texas Children's Hospital
02.2024 - 02.2025

Lead Cashier

Lowes
09.2016 - 02.2018

Manager

Stephens Roofing
07.2007 - Current

High School Diploma -

Leander High School