Kathy Swanson
Amarillo,TX
Summary
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
37
37
years of professional experience
Work History
Salvation Army Bell Ringer
Salvation Army Thrift Store
Amarillo, TX
11.2024 - 12.2025
- Greeted and welcomed customers entering the store.
- Educated customers about the mission of the organization.
Salvation Army Bell Ringer
Salvation Army Thrift Store
Amarillo, TX
11.2023 - 12.2025
Salvation Army Bell Ringer
Salvation Army Thrift Store
Amarillo, TX
11.2024 - 12.2024
- Greeted and welcomed customers entering the store.
- Educated customers about the mission of the organization.
Grocery Sacker
Market Street United
Amarillo, TX
09.2017 - 03.2018
- Restocked shelves with inventory as needed.
- Performed bagging duties efficiently while keeping a friendly demeanor towards shoppers.
Sales Floor/Cashier Team Lead
Michael’s craft store
Amarillo, TX
06.1999 - 05.2008
- Recorded details of daily transactions into an electronic system accurately.
- Maintained cleanliness of checkout area by sweeping, mopping floors, removing trash.
- Stocked shelves with merchandise as needed throughout the day.
- Resolved customer complaints in a courteous manner to maintain positive relationships with clients.
- Took photographs of completed floral arrangements for promotional purposes.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
Cashier/Grocery Clerk
Market Street United
Amarillo, TX
02.2003 - 12.2006
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Service Merchandise
Amarillo, TX
06.1989 - 06.1998
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Floral Designer
Flower Patch Blessings
Amarillo, TX
06.1989 - 06.1998
- Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
- Operated cash registers to process payments from customers.
- Created custom arrangements upon request from customers utilizing advanced skillset learned through training program.
- Assisted Floral Designer in creating flower arrangements for events and weddings.
Education
High School Diploma -
Tascosa High School
Amarillo, TX06-1990
Associate of Science - Social Work
Amarillo College
Amarillo, TXSkills
- Sales promotion
- Conflict resolution
- Customer service
- Cash handling
- Time management
- Visual merchandising
Affiliations
- I have made floral arrangements for people and homecoming mums and I have wrapped Christmas gifts for people.
- Every year for the Last 7 years at Salvation Army and Faith City Mission I have volunteered to serve Thanksgiving and Christmas dinner.
- I have always tried to help women in the shelters get on their feet by getting into school,get housing get a job.
Accomplishments
- I was in Reserve Officer Training Corp (R.O.T.C.) in Tascosa High school and I graduated Officer L.T.J.G.
Timeline
Salvation Army Bell Ringer
Salvation Army Thrift Store
11.2024 - 12.2025
Salvation Army Bell Ringer
Salvation Army Thrift Store
11.2024 - 12.2024
Salvation Army Bell Ringer
Salvation Army Thrift Store
11.2023 - 12.2025
Grocery Sacker
Market Street United
09.2017 - 03.2018
Cashier/Grocery Clerk
Market Street United
02.2003 - 12.2006
Sales Floor/Cashier Team Lead
Michael’s craft store
06.1999 - 05.2008
Cashier
Service Merchandise
06.1989 - 06.1998
Floral Designer
Flower Patch Blessings
06.1989 - 06.1998
High School Diploma -
Tascosa High School
Associate of Science - Social Work
Amarillo College
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