Kathy Thacker
Bulan,KY
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with [Number]-year history of successful industry performance.
Overview
34
34
years of professional experience
Work History
Business Manager
Appalachian Regional Head & Neck Center
07.1991 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Filing Clerk
ACE Coal Company
07.1989 - 07.1991
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Optimized information gathering and presentations with implementation of practical filing system.
Education
Associate of Arts - Business Administration
Hazard Community And Technical College
Hazard, KY05.1983
Skills
- Business Planning
- Logistics Management
- Budget Administration
- Staff Training
Timeline
Business Manager
Appalachian Regional Head & Neck Center
07.1991 - Current
Filing Clerk
ACE Coal Company
07.1989 - 07.1991
Associate of Arts - Business Administration
Hazard Community And Technical College
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