Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathy Trevino

Alamo,TX

Summary

Dynamic customer service professional with a proven track record at Ubiquity, adept at resolving inquiries and enhancing communication efficiency. Skilled in data entry and active listening, I excel in fostering positive customer relations and optimizing service processes, ensuring a seamless experience for clients while maintaining a friendly and collaborative team environment.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ubiquity
Mission, TX
03.2025 - Current
  • Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
  • Documented customer interactions using software to maintain comprehensive records and improve service processes.
  • Collaborated with team members to streamline communication protocols, increasing response efficiency.

Cashier

Whatabuger
Alamo, TX
04.2022 - 02.2025
  • Maintained a high level of professionalism while managing challenging customer interactions effectively.
  • Processed orders and returns accurately, minimizing errors and optimizing workflow efficiency.
  • Participated in training sessions to enhance product knowledge and improve customer support techniques.

Education

High School Diploma -

PSJA Memorial Early College High School
Alamo, TX
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Ubiquity
03.2025 - Current

Cashier

Whatabuger
04.2022 - 02.2025

High School Diploma -

PSJA Memorial Early College High School