Kathy Trevino
Alamo,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Timekeeper
MMR Contractors
Memphis, Tennessee
07.2026 - Current
- Verified accuracy of timecards and resolved discrepancies promptly.
- Coordinated with project managers to track labor hours on various projects.
- Recorded employee hours using timekeeping software and spreadsheets.
Customer Service Representative
Ubiquity Global Services
Mission, Texas
03.2025 - 07.2026
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and support via phone and chat platforms.
- Escalated complex issues to appropriate departments for resolution.
Team Member
Whataburger
Alamo, Texas
04.2022 - 04.2025
- Provided exceptional customer service in a fast-paced restaurant environment.
- Collaborated with team members to ensure smooth operations during peak hours.
- Prepared and served food and beverages according to safety standards.
Education
PSJA Memorial Early College High School
Alamo, TexasSkills
- Customer service
- Issue resolution
- Complaint handling
- Call center software
- Customer relationship management
- Product knowledge
- CRM software
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Timekeeper
MMR Contractors
07.2026 - Current
Customer Service Representative
Ubiquity Global Services
03.2025 - 07.2026
Team Member
Whataburger
04.2022 - 04.2025
PSJA Memorial Early College High School