Kathy Vititow
H&R Block
Oklahoma City,OK
1
Certification
2027
years of professional experience
With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives. Meticulous [Job Title] capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using [Software].
Work History
Receptionist Coordinator
3 Years 3 Months- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Was in charge of client and personnel appointment scheduling and itinerary coordination.
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff member.
- Was in charge of client and personnel appointment scheduling and itinerary coordination.
- Resolved client inquiries and issues promptly, ensuring high levels of customer satisfaction and retention.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Increased office productivity through expert management of filing systems, records, and correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Cashier
2 Years 5 Months- Credit cards, checks, gift cards, and coupons were all processed by me.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Was in charge of arranging and stocking [Type] merchandise.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Clothing lead
4 Years 1 Month- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Assisted customers in locating and selecting merchandise in any store department.
- Helped customers by answering their questions and completing their requests.
- Mannequins were dressed and accessorized to highlight the featured clothing and accessories.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged [Type] merchandise in attractive displays to increase sales.
- Interaction with customers
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
- Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
- Set up dressing rooms to increase the number of options and make the experience more enjoyable as customers shopped.
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe].
- Cleaned, closed, and secured the store at the end of the shift.
- Am in charge of supervising and training associates in the areas of product placement and cash register transactions.
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
- Helped customers sign up for store loyalty programs and explained the benefits in detail.
Sales Associate
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise displays to ensure cleanliness and organization throughout the store.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Stocked shelves efficiently, ensuring product availability and optimal inventory levels.
Education
- Mathematics
Some college (No degree)
High School
Skills
Customer service
First Aid/CPR
Supervision
Scheduling
MS Office
Communications
Business operations
Organization
Policy and procedure modification
Bookkeeping
Strategic planning
Certification
First Aid/CPR Certified
Timeline
Receptionist Coordinator
H&R Block
01.2023 - 04.2026Read More
Cashier
Burlington
03.2019 - 08.2021Read More
Clothing lead
Sears
09.2015 - 10.2019Read More
Sales Associate
Dollar General
2010 - 2014Read More
Oklahoma City Community College
from Mathematics
Read More
U.S. Grant High School
High School
Read More