KATHY WARTHEN
GAINESVILLE FL
Summary
Dedicated driver with a strong focus on safety, punctuality, and customer satisfaction. Proven ability to navigate diverse routes while adhering to safety protocols and maintaining vehicle standards.
Experienced driver and dispatcher with a solid track record in customer service and safe driving practices. Expertise in time management and effective communication, ensuring timely and efficient transportation for passengers while upholding safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver/ Dispatcher/ Resvations/Appointment Scheduler
Mv Transportation Inc.
3713 SW 42nd Ave. Gainesville, FL 32608
05.2021 - 02.2026
- Operated various passenger vehicles in compliance with local regulations and safety protocols.
- Navigated efficiently through urban and rural routes to ensure timely passenger pickups and drop-offs.
- Conducted routine vehicle inspections to maintain operational readiness and safety standards.
- Assisted in training new drivers on company policies and safe driving practices.
- Communicated effectively with dispatch to manage schedules and route changes promptly.
- Monitored fuel consumption and vehicle performance, suggesting improvements for efficiency.
- Resolved passenger inquiries and concerns professionally, enhancing overall customer satisfaction.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Transit Bus Driver
RTS City of Gainesville
34 SE 13th Rd. Gainesville, Fl. 32601
11.2015 - 11.2020
- Operated transit buses safely, ensuring timely routes and adherence to schedules.
- Conducted pre-trip inspections, maintaining vehicle safety and compliance with regulatory standards.
- Assisted passengers with disabilities, providing exceptional customer service and support during transit.
- Monitored passenger behavior, addressing concerns promptly to maintain a safe environment.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
- Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Operated various types of buses, displaying adaptability and versatility in skill sets among different vehicles.
- Provided clear announcements regarding upcoming stops, allowing riders to plan their exit accordingly and avoid confusion or missed connections.
- Completed daily pre-trip inspections to ensure the safe operation of the bus, identifying potential issues before they became critical problems.
- Followed company policies and procedures and maintained compliance with standards.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
Education
High School Diploma -
MILFORD AREA SENIOR HIGH
MILFORD, NH06-1978
Skills
- Valid Driver's license
- Customer service
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- GPS and route planning
- Loading and unloading
- Safety protocols
- Vehicle inspections
- Passenger transportation
- Schedule management ( I have been trained to scheduled buses for door to door service
- Appointment scheduling (I have been trained to take reservations , for clients to book a trip with bus pick ups to go to places such as Dr appointments, shopping etc)
Certification
CDL B License
Passenger Endorsement
School Bus Endorsement
Timeline
Driver/ Dispatcher/ Resvations/Appointment Scheduler
Mv Transportation Inc.
05.2021 - 02.2026
Transit Bus Driver
RTS City of Gainesville
11.2015 - 11.2020
High School Diploma -
MILFORD AREA SENIOR HIGH