Kathy Watson
Waco,Texas
Summary
Detail-oriented and methodical Billing Specialist offering 7 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Visiting Angels Home Care
08.2015 - Current
- Responded to customer concerns and questions on daily basis.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used data entry skills to accurately document and input statements.
Customer Service Representative
Circle K Gas Station
02.2024 - 04.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Medical Billing
Paris Junior College
Paris, TX05.2005
Skills
- Medical Billing and Collections
- Data Imports
- Petty Cash Disbursement
- Microsoft Office
- Customer Contact
- Customer Engagement
- 10-Key Data Entry
- Access Software
- Prepare Statements
Timeline
Customer Service Representative
Circle K Gas Station
02.2024 - 04.2024
Billing Specialist
Visiting Angels Home Care
08.2015 - Current
Associate of Applied Science - Medical Billing
Paris Junior College
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