Kathy Weinberg
Winter Park,FL
Summary
Driven administrative professional with a proven track record excelling in customer service and office administration. Leveraged computer proficiency and exceptional time management to enhance client relations and operational efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Law Office Of Martin Cordell P.A
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service / Sales
Pro Vacations
04.2018 - 02.2021
- Developed strategies to improve sales and retention of customers, boosting sales.
- Ranked among top sales performers.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Outbound Sales Agent
Hilton Grand Vacations
11.2015 - 07.2018
- Made dozens of cold calls per day resulting in client base growth.
- Enhanced product knowledge to provide accurate information to customers, attending training sessions and staying up-to-date on industry trends.
- Collaborated with team members to improve overall sales performance, sharing best practices and insights.
- Utilized persuasive communication skills for successful negotiations with potential clients, securing profitable deals.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Administrative Support
- Computer Proficiency
- Customer and client relations
Timeline
Administrative Assistant
The Law Office Of Martin Cordell P.A
05.2021 - Current
Customer Service / Sales
Pro Vacations
04.2018 - 02.2021
Outbound Sales Agent
Hilton Grand Vacations
11.2015 - 07.2018