Kathy Wilderson
Dover,PA
Summary
Personable and dedicated Agency Support Tech with extensive experience in 20 yrs in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with coworkers and PNI customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for getting the job done proficiently.
Overview
45
45
years of professional experience
Work History
Agency Support Technician
Penn National Insurance
Harrisburg , PA
2004.07 - Current
- This position is responsible for interfacing with all levels of management, Processing side of the house, the Field, various third party vendors.
- Communicating within the organization or outside the organization, I am very clear and provide any necessary documents and/or screen prints to make sure everyone understands and has a clear picture of the problem and/or solution. Over the many years with the company, I have built a lot of meaningful relationships.
- We are responsible for getting the contract packets out timely, returned and that information implemented into all systems (i.e., VUE, ADB and AGUP) so that the agency can write business with PNI.
- In conjunction with that, we are responsible for getting them setup in LexisNexis with PNI accounts which enables them to write PL business.
- Producer appointments and terminations are done within the guidelines provided to us with state DOIs. This allows us to remain compliant without adverse affects.
- With the longevity in this position, it has afforded me the opportunity to be able to help those that are newer to become more familiar with how a certain task should be done or any questions they may have which aid in their getting the task done more efficiently.
- I have conducted many training sessions on what we do in Agency Support througout the company over the years with the RVP Secretary position and most recently within our own department of Agency Support.
- I am responsible for reconciling and paying all state DOI invoices for appointment renewals annually, quarterly, and biennial. This is done thru NIPR, Sircon, Oracle, various DOI web sites.
- I understand the problems that arise from the field and am able to make appropriate recommendations to help solve the issue within a timely manner.
- I am always open to any new ways of performing a task more efficiently.
Administrator
York County Human Resources
York , PA
2001.03 - 2004.06
- At the local job center, I setup and conducted civil service testing for case workers that were recent graduates of a university in MHMR, Drug & Alcohol, Children & Youth and Area Agency on Aging.
- This was done quarterly to keep the lists fresh. When I came on board York County was down 18 caseworkers. in less than two years, we were able to fill those positions.
- The tests were submitted by the proctor to Civil Service, Strawberry Square for evaluation and placement on the civil service list.
- Did the background checks on the candidates chosen to be interviewed by the various directors of those agencies. Set up the interviews and followed the process thru to hire.
- Responsible for informing candidates of a hire date or if they were not chosen.
- Administrative work such letter writing, training in Harrisburg with Civil Service team members about 4 times a year, meeting with commissioners keeping them abreast of the workforce.
Administrative Assistant
Bae Systems Inc.
York , PA
1979.09 - 2000.12
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Controlled the calendars for five retired colonels each one representing a different branch of the military.
- Interfaced with appropriate Pentagon personnel to setup meetings, trade shows, and international clients.
- Worked on proposals that we were bidding on. Coordinated the staffing; i.e., clerical, history documentation from archives, contacting internal staff for their testimonial on performance of said vehicles to be written into the proposal, etc.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- I was required to take many courses thru Penn State for writing, communication, proposal certification for government; various in house training sessions pertaining to word, excel, powerpoint, diversity, etc.
Education
High School Diploma -
Northern High School
Dillsburg, PASkills
- Training
- Application support
- Problem solving expertise
- Troubleshooting skills
Timeline
Agency Support Technician
Penn National Insurance
2004.07 - Current
Administrator
York County Human Resources
2001.03 - 2004.06
Administrative Assistant
Bae Systems Inc.
1979.09 - 2000.12
High School Diploma -
Northern High School
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