Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Williams

Jamaica

Summary

Adept at document analysis and fostering integrity, my tenure with the Guyana Police Force saw me enhance inter-agency communication and spearhead initiatives against human trafficking, showcasing my problem-solving prowess and commitment to national security.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Cambridge West
11.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Immigration Officer

Guyana Police Force
12.2011 - 06.2023
  • Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
  • Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
  • Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
  • Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.

Education

CAPE -

President’s College
Guyana
06.2010

Caribbean Examinations Council Certification

Golden Grove Secondary
Guyana
06.2009

Skills

  • Immigration inquiries
  • Visa applications
  • Integrity and honesty
  • Immigration case file strategies
  • Document analysis
  • Problem-solving

Timeline

Customer Service Representative

Cambridge West
11.2023 - 09.2024

Immigration Officer

Guyana Police Force
12.2011 - 06.2023

CAPE -

President’s College

Caribbean Examinations Council Certification

Golden Grove Secondary

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Kathy Williams