Kathya Cota
El Paso,TX
Summary
Versatile and results-driven professional with a proven ability to excel in diverse roles, from the hospitality industry at The Riviera to pet grooming at Pets Planet Grooming. Success in both fields reflects my ability to learn quickly, adapt to new challenges, and master both technical and interpersonal skills. Known for delivering outstanding customer service, fostering strong relationships, and contributing to a positive team environment. Skilled in communication, conflict resolution, and problem-solving, bringing a dynamic and flexible approach to any role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SERVER
THE RIVIERA
10.2022 - Current
- Serve food and beverages in a timely manner, efficiently coordinating with kitchen staff
- Built strong relationships with regular patrons, many of whom requested to be seated in my section.
- Collaborate with co-workers to ensure coordinated, professional guest service
- Maintain a clean and organized workspace at all times to ensure a pleasant dining experience for guests
- Created personalized dining experiences for guests by understanding their preferences and making recommendations based on their tastes and dietary restrictions
- Processed cash and card payments accurately and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted in training new employees on proper customer service techniques.
DOG GROOMER
PETS PLANET GROOMING
07.2018 - 10.2022
- Bathed, brushed, and prepared dogs for grooming by the store manager and other groomers, eventually learning the full grooming process myself
- Promoted to store manager within one year due to solid grooming skills, management potential, and ability to work well with others
- I trained three new groomers on proper techniques for bathing, brushing, clipping, nail trimming, and styling dog hair
- Scheduled appointments and managed grooming calendar to maximize efficiency and meet customer demand
- Built positive relationships with pet owners through quality grooming service and thoughtful customer care
Education
Bachelor of Science - Rehabilitation Sciences
The University of Texas At El Paso
El Paso, TX08-2026
Associates - Multidisciplinary Studies
El Paso Community College
El Paso, T.X.08.2024
Skills
- Responsive to new challenges
- Trustworthy performance
- Effective communication
- Effective team contributor
- Proactive Problem Solver
- Customer service
Languages
- English
- Spanish
Certification
- Montreal Cognitive Assessment (MoCA)
- The Collaborative Institutional Training Initiative (CITI Program)
Timeline
SERVER
THE RIVIERA
10.2022 - Current
DOG GROOMER
PETS PLANET GROOMING
07.2018 - 10.2022
Bachelor of Science - Rehabilitation Sciences
The University of Texas At El Paso
Associates - Multidisciplinary Studies
El Paso Community College
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