Kathy M Brinkman
Dollar General
Cumberland,MD
32
years of professional experience
Dedicated cosmetologist with strong interpersonal skills, ensuring exceptional client satisfaction through personalized consultations and tailored services.
Work History
Cosmetologist
6 Years 1 Month- Provided personalized hair and skincare services, enhancing client satisfaction through tailored consultations.
- Maintained up-to-date knowledge of industry trends, ensuring clients received contemporary styles and treatments.
- Educated clients on product usage and maintenance, promoting long-term care for hair and skin health.
- Developed and implemented promotional strategies, increasing client engagement and service uptake at the salon.
Sales Associate
13 Years 8 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring merchandise was well-stocked and visually appealing.
- Executed cash handling procedures accurately, facilitating smooth transactions at checkout.
- Collaborated with team members to meet daily sales goals and improve store performance.
Cosmetologist
9 Years 5 Months- Mentored junior cosmetologists, fostering skill development and ensuring adherence to best practices in service delivery.
- Streamlined appointment scheduling processes, improving operational efficiency within the salon environment.
- Conducted regular inventory assessments, optimizing product use while minimizing waste in daily operations.
- Collaborated with team members to create a welcoming atmosphere, significantly enhancing overall customer experience in the salon.
Cosmetologist
12 Years 6 Months- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Sales Associate
6 Years 2 Months- Trained new associates on store policies, customer service standards, and operational procedures.
- Analyzed inventory levels to optimize stock management and reduce shrinkage rates.
- Developed promotional displays to increase product visibility and drive customer engagement.
- Implemented process improvements that streamlined operations and enhanced team efficiency.
Education
Associate of Arts - Secretarial Science (Executive Option)
High School Diploma
Cosmetologist - Cosmetologist
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Timeline
Cosmetologist
Elite Image by JoLynn
05.2020 - CurrentRead More
Sales Associate
Dollar General
10.2012 - CurrentRead More
Cosmetologist
A Total Image Styling Salon
10.2010 - 03.2020Read More
Cosmetologist
Thelma's Beauty and Tanning Salon
07.1995 - 01.2008Read More
Sales Associate
Kmart
11.1994 - 01.2001Read More
Allegany College of Maryland
Associate of Arts from Secretarial Science (Executive Option)
Read More
Fort Hill High School
High School Diploma
Read More
Allegany County Vocational-Technial Center
Cosmetologist from Cosmetologist
Read More