Kathy Machac
Tucson,AZ
Summary
Dedicated sales professional with over 25 years of successful experience using independent decision-making and analytic problem solving skills to positively impact business objectives. Skilled in working under pressure in a fast paced environment and adapting to new situations and challenges using sound judgement.
Overview
25
25
years of professional experience
Work History
Assistant to Operations Manager
Rillito Park
01.2023 - 04.2023
- Coordinated with Operations Manager in different operational issues and activities. Liaised between multiple divisions to improve communications support, operational excellence and excellent customer service.
- Scanned and maintained confidential employee information and records in company database for over 180 employees to be in compliance with state and federal regulations.
- Matched purchase orders with invoices and recorded necessary information in ledger. Streamlined daily reporting information entry for efficient record keeping purposes.
Assistant Manager / Retail Sales
Companion Pets Inc.
08.2009 - 06.2022
- Engaged directly with customers to show benefits of products and encourage purchases, while building relationships with customers and community to establish long-term business growth through follow-up communications.
- Assisted in training new team members to close sales, and monitored their performance to meet monthly company goals.
- Supported senior management in implementing and upholding store policies and procedures. Tracked daily cash handling, reconciled sales and prepared bank deposits.
Retail Sales Manager
Peter's Pets LLC
07.2004 - 07.2009
- Offered assistance to customers via phone, internet and in-person to access needs. Handled customer relations issues, enabling quick resolution and client satisfaction.
- Hired and trained staff by teaching best practices, procedures and sales techniques to achieve monthly business goals. Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and mentored sales personnel, assisting with individual selling efforts and helping sales representatives meet monthly sale targets.
- Conducted team and individual employee meetings to reinforce goals and objectives to set clear expectations and identify selling hurdles by offering insight into best remedies for continued improvement.
Realtor
Tierra Antigua Realty
10.1998 - 06.2009
- Assisted home buyers and sellers of residential resale property in the sale and/or purchase of their property.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Marketed and sold property for clients by hosting open houses and advertising online and in print. Created and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Education
Real Estate
Hogan School of Real Estate
Tucson, AZBachelor of Science - Animal Sciences
State University of New York
Cobleskill, New YorkSkills
- Direct Sales and Marketing
- Team Training and Mentoring
- Customer Relationship Management
- Performance Tracking and Evaluations
- Deal Structuring and Retail Financing
- Sales Statistics Analysis
Timeline
Assistant to Operations Manager
Rillito Park
01.2023 - 04.2023
Assistant Manager / Retail Sales
Companion Pets Inc.
08.2009 - 06.2022
Retail Sales Manager
Peter's Pets LLC
07.2004 - 07.2009
Realtor
Tierra Antigua Realty
10.1998 - 06.2009
Real Estate
Hogan School of Real Estate
Bachelor of Science - Animal Sciences
State University of New York
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