Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kati Frietze

Escondido,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Have always wanted to work with animals, minimal professional experience, but a dedicated team member and eager to learn.

Overview

12
12
years of professional experience

Work History

Store Manager

STARBUCKS COFFEE COMPANY
05.2022 - Current
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Interacted well with customers to build connections and nurture relationships.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Assistant Store Manager

STARBUCKS COFFEE COMPANY
01.2021 - 05.2022
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Shift Supervisor

STARBUCKS COFFEE COMPANY
01.2018 - 01.2021
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Barista

STARBUCKS COFFEE COMPANY
08.2015 - 01.2018
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Illustrator

Apple Tree Institute
09.2011 - 09.2014
  • Responsible for illustrating poems and books for preschool curriculum

Education

Bachelor of Arts - Liberal Arts

Arizona State University
Tempe, AZ
12.2017

Skills

  • Product Merchandising
  • Customer Retention
  • Revenue Generation
  • Administrative Management
  • Culture development
  • Inventory Control
  • Business Development
  • Loss Prevention Procedures
  • Performance Evaluation and Monitoring

Timeline

Store Manager

STARBUCKS COFFEE COMPANY
05.2022 - Current

Assistant Store Manager

STARBUCKS COFFEE COMPANY
01.2021 - 05.2022

Shift Supervisor

STARBUCKS COFFEE COMPANY
01.2018 - 01.2021

Barista

STARBUCKS COFFEE COMPANY
08.2015 - 01.2018

Illustrator

Apple Tree Institute
09.2011 - 09.2014

Bachelor of Arts - Liberal Arts

Arizona State University

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Kati Frietze