Kati Penn
Lexington,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Director/Lead APSS
Still Waters Counseling & Recovery Resources
12.2023 - Current
- Oversaw staff schedules and assignments to handle programming demands.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Recruited and trained staff to upgrade collective team skills.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Inspected individual recovery houses throughout the week to ensure quality of client care and maintenance of properties.
Outreach Specialist/APSS
New Day Recovery Center
04.2023 - 12.2023
- Coordinated with local government to provide resources to clients, and raise awareness within the community in order to combat substance use and break stigmas related to mental health disorders.
- Coordinated outreach events within the community and surrounding areas to raise awareness for the organization.
- Scheduled volunteer work for clients within the community.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Increased referrals by calling on target groups, organizations and professionals.
- Networked across Winchester and surrounding areas to build new connections and make initial contacts with prospects.
- Developed and maintained relationships with community organizations and agencies.
Keyholder/Cashier
Clarks Pump N Shop
12.2022 - 03.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Performed closing procedures nightly.
- Mentored new sales associates to contribute to store's positive culture.
Housekeeping Supervisor
IH Services
05.2021 - 11.2021
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Placed orders for housekeeping supplies and guest toiletries.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Education
High School Diploma -
Homeschool
Irvine, KYSkills
- Production Staff Coordination
- Effective leader
- Decision-Making
- Program Leadership
- Personnel Supervision
- Problem-Solving
- Critical Thinking
- Program Requirements
- Strategic Planning
- Program Scheduling
Certification
Adult Peer Support Specialist
Timeline
Program Director/Lead APSS
Still Waters Counseling & Recovery Resources
12.2023 - Current
Outreach Specialist/APSS
New Day Recovery Center
04.2023 - 12.2023
Keyholder/Cashier
Clarks Pump N Shop
12.2022 - 03.2023
Housekeeping Supervisor
IH Services
05.2021 - 11.2021
High School Diploma -
Homeschool
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