KATIA CASTILLO
Miami,FL
Summary
Proven leader with a decade of excellence in customer service, adept at cash handling and fostering client relationships. At Texas Roadhouse, my initiative enhanced sales through personalized service. Skilled in visual merchandising, my strategic space planning consistently optimizes retail environments. Committed to team development with a knack for motivating excellence in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Visual Merchandiser
Altar'd State
01.2024 - Current
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
Guest Lead
Altar'd State
11.2021 - 01.2024
- Collaborated with other departments within the organization to ensure seamless operations
- Successfully managed multiple projects simultaneously while meeting tight deadlines
- Managed scheduling of employees to provide sufficient coverage during peak periods
- Assisted customers with product selection based on their individual needs
- Handled cash register transactions accurately according to established guidelines
- Performed daily administrative duties such as creating reports, responding to emails, and managing inventory levels.
Server
Texas Roadhouse
02.2016 - 01.2024
- Demonstrated ability to manage a team of guest service representatives, ensuring that customer satisfaction is the top priority
- Developed and maintained positive relationships with customers through exceptional communication skills
- Replenished retail merchandise and display cases to foster strong visual presentation
- Welcome client and provide excellent customer services
- Monthly sales and handle cash payments
- Have passing score from corporate observations
- Talk to clients about new promotions
- Help to have the restaurant clean and ready for opening
- Responsible for the opening and closing of the restaurant
- Collaborate and bring ideas for sales and customer experiences
- Handling cash and credit cards for payments.
Education
High school diploma -
Miami Senior High School
Miami, FL01.2001
Skills
- Cash Handling (12 years)
- Strong work ethic (12 years)
- Positive attitude
- Good communication skills
- Working well under pressure
- Customer Service (12 years)
- Server
- Sales
- Fast learner
- Organizational Skills
- Training and development
- Multitasking capabilities
- Organizational skills
- Task delegation
- Problem-solving abilities
- Product Knowledge
- Sales Promotion
- Space Planning
- Visual Merchandising
- Employee Coaching
- Product Display
Timeline
Visual Merchandiser
Altar'd State
01.2024 - Current
Guest Lead
Altar'd State
11.2021 - 01.2024
Server
Texas Roadhouse
02.2016 - 01.2024
High school diploma -
Miami Senior High School
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