Summary
Overview
Work History
Education
Skills
Timeline
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Katia Diaz

Pembroke Pines,FL

Summary

Dynamic customer service professional with extensive experience at Exxon Mobil, adept at managing client needs and fostering strong relationships. Bilingual in Spanish and English, I excel in effective communication and organization, ensuring customer satisfaction and operational efficiency. Recognized for my energetic approach and ability to provide accurate information, enhancing the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service/ Cashier

Exxon Mobil
05.2021 - Current

·. Providing support to the store manager and sales team.

  • Answered customers' questions, processed customer returns, and assisted the cashier.

Customer Service/Cashier

ORION GAS STATION
03.2019 - 01.2021
  • Greeted and directed customers to respective sections as per their needs.
  • Provided accurate and complete information to customers as per their requirements.

Cashier

Marathon Gas Station
01.2018 - 02.2019
  • Assistance by responding to customer questions effectively and efficiently.
  • Count, organize, and balance the cash drawer; fill out the cashier slip, and make deposits while in the presence of a manager or supervisor.

Education

Associate of Science -

Associate in Accounting
Broward Community College
05-2026

Skills

  • Customer support professional with extensive experience managing client needs and ensuring the Organization meets expectations
  • Demonstrates solid ability to communicate with diverse groups
  • Focused on developing a strong rapport with customers and staff
  • Energetic, Enthusiastic, and Oriented, highly Organized
  • Languages: Spanish/English

Timeline

Customer Service/ Cashier

Exxon Mobil
05.2021 - Current

Customer Service/Cashier

ORION GAS STATION
03.2019 - 01.2021

Cashier

Marathon Gas Station
01.2018 - 02.2019

Associate of Science -

Associate in Accounting

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