Mackenzie Caraballo
Bakersfield,California
Summary
Developed strong work ethic and commitment to quality in job functions. Assisted in managing tasks to meet deadlines consistently. Adapted to fast-paced environments and acquired new skills quickly. Maintained excellent attendance and reliability. Available for full-time scheduling, including weekends when necessary.
Overview
4
4
years of professional experience
Work History
Cashier, Customer Service Advisor
Flame Broiler
Bakersfield, CA
05.2024 - Current
- At the box office, my duties were to oversee ticket sales and provide information such as film showtimes and special promotions. Concessions Employees serve hot and cold food and drinks from a kiosk in the foyer, and I am also responsible for restocking and pricing stock in kiosks. Usher / Floor Staff Ushers collect admission tickets and passes from patrons, assist in finding seats, search for lost articles, and direct patrons to the restroom. When customers have seating arrangement disputes or other concerns, ushers try to resolve them, and I also help patrons with accessibility needs and provide guidance in an emergency.
Cashier, Usher, and Kitchen Prep
Reading Cinemas with IMAX
Bakersfield, CA
01.2022 - 05.2024
- At the box office, my duties were to oversee ticket sales and provide information such as film showtimes and special promotions. Concessions Employees serve hot and cold food and drinks from a kiosk in the foyer, and I am also responsible for restocking and pricing stock in kiosks. Usher / Floor Staff Ushers collect admission tickets and passes from patrons, assist in finding seats, search for lost articles, and direct patrons to the restroom. When customers have seating arrangement disputes or other concerns, ushers try to resolve them, and I also help patrons with accessibility needs and provide guidance in an emergency.
Education
Bachelor of Arts - Elementary Teacher Education
Bakersfield College
Bakersfield, CA03.2026
Skills
Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
Delivered effective customer assistance through active listening and tailored solutions to meet client needs
Achieved high levels of team productivity through unwavering commitment to work ethic and integrity Enhanced team cohesion by promoting ethical practices and accountability Drove initiatives that resulted in improved trust and collaboration among team members
Achieved improved team cohesion by applying patience and empathy in conflict resolution Enhanced collaboration by fostering open communication and understanding among team members Drove positive outcomes through a commitment to empathetic leadership
Processed cash transactions, including counting, verifying, and recording funds during daily operations
Oversaw money handling processes, maintaining compliance with financial regulations and safeguarding assets
Achieved accurate cash handling through diligent oversight of transactions Improved cash management processes, resulting in reduced discrepancies Enhanced overall financial accuracy through effective cash handling practices
Oversaw cash register activities, including processing payments and maintaining cash drawer accuracy
Achieved high customer satisfaction through effective order management Enhanced operational efficiency by optimizing order processing workflows Improved team collaboration to ensure timely order delivery
Achieved seamless product availability through effective restocking strategies Enhanced inventory organization, resulting in improved retrieval efficiency Contributed to increased customer satisfaction by ensuring timely product access
Achieved high customer satisfaction by effectively managing refund and exchange requests Improved return process efficiency, resulting in reduced turnaround times for customer transactions Enhanced inventory accuracy through diligent tracking of returned merchandise
Achieved high guest satisfaction by promptly addressing inquiries and concerns Enhanced guest experience through effective communication and support Fostered a welcoming environment that encouraged repeat visits
LANGUAGES
English
Spanish - (Immediate)
Accomplishments
In November 2024 I bought my first car in full price with a little help from my grandma.
Timeline
Cashier, Customer Service Advisor
Flame Broiler
05.2024 - Current
Cashier, Usher, and Kitchen Prep
Reading Cinemas with IMAX
01.2022 - 05.2024
Bachelor of Arts - Elementary Teacher Education
Bakersfield College