Katia Dicson
Beltsville,MD
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Team Member
& pizza
Springfield, Virginia
11.2020 - 05.2022
- Collaborated with team members to maximize productivity and efficiency.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve daily goals.
- Developed positive customer relationships through friendly greeting and excellent service.
Host
Ted's Bulletin
Fairfax, VA
10.2017 - 02.2021
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Performed light administrative duties such as filing documents and taking messages.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Inspected dining areas for any damages or defects.
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
Server
Coyote Grille
Fairfax, VA
03.2017 - 10.2018
- Determine where patients or patrons would like to eat their meals and help them get situated
- Carry food, silverware, or linen on trays or use carts to carry trays
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Remove trays and stack dishes for return to kitchen after meals are finished
- Stock service stations with items such as ice, napkins, or straws
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Load trays with accessories such as eating utensils, napkins, or condiments
- Place food servings on plates or trays according to orders or instructions
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
The Greene Turtle Sports Bar & Grille
Alexandria, VA
04.2015 - 03.2017
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Load trays with accessories such as eating utensils, napkins, or condiments
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Stock service stations with items such as ice, napkins, or straws
- Carry food, silverware, or linen on trays or use carts to carry trays
- Determine where patients or patrons would like to eat their meals and help them get situated
- Total checks, present them to customers, and accept payment for services
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Lake Braddock Secondary School
Burke, VA06.2017
Skills
- Customer and Personal Service
- Detail-oriented
- Seating arrangements
- Team player mentality
- Reservations
- Customer service
- Reservations management
- Effective time management
- Server support
- Front of house organization
- Table vacancy management
- Online reservations
- Takeout order processing
- Customer engagement
- Guest relations
- Task prioritization
- Team collaboration
- Professional appearance
Timeline
Team Member
& pizza
11.2020 - 05.2022
Host
Ted's Bulletin
10.2017 - 02.2021
Server
Coyote Grille
03.2017 - 10.2018
Server
The Greene Turtle Sports Bar & Grille
04.2015 - 03.2017
High School Diploma -
Lake Braddock Secondary School