Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
Generic

Katia Facundo

Columbus

Summary

Experienced and energetic junior Flight Attendant with a 7-year track record of delivering exceptional customer service. Seeking a position as Flight Attendant, dedicated to passenger safety and providing a pleasant and memorable flying experience! Committed to upholding the highest standards of professionalism and attentiveness throughout every flight.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flight Attendant

Republic Airways
08.2022 - Current
  • Conduct pre-flight safety checks and ensure aircraft is clean
  • Perform Safety Demonstration and emergency measures for passengers such as proper use of oxygen masks, life jackets, buckling seat belts, using exit doors
  • Greet and serve passengers snacks & beverages, assist in seating arrangements, stowing carry-on luggage, answering questions regarding flights
  • Maintain a safe and secure environment on the aircraft.

Universal Senior Account Manager

Discover Financial Services
05.2021 - 05.2022
  • Handle inbound phone calls for multiple departments (Balance transfers, FICO, Business, Disputes) to assist in various account needs and fee adjustments

Digital Servicing Senior Account Manager

Discover Financial Services
04.2020 - 05.2021
  • Handled inbound phone calls providing first-level web support and troubleshooting technical issues with devices and online customer accounts
  • Effectively communicated with customers to identify online issues, walk through solutions and initiate corrective actions to restore service and functionality.

Team Coach

Discover Financial Services
01.2020 - 03.2020
  • Motivated team and directed schedule of weekly projects and anticipated timelines for milestones and completion dates
  • Reviewed employee performance every day and delivered constructive feedback to improve weaknesses
  • Established ambitious goals for employees to promote achievement and surpass personal and business targets.

Education

Certificate of Demonstrated Proficiency -

Federal Aviation Authority
Indianapolis, IND
09.2022

Certificate of Completion -

Flight Attendant Prep Academy
Scottsdale, AZ
05.2020

Associate of Arts -

Estrella Mountain Community College
Avondale, AZ
05.2020

High School Diploma -

Youngker High School
Buckeye, AZ
05.2014

Skills

  • Excellent Customer Service
  • Bilingual
  • First Aid/CPR
  • Conflict Resolution
  • Flight safety
  • Aircraft Safety Checks

Awards

Discover Financial Services Customer Service Engagement Award 2022

Certification

  • Certification of Demonstrated Proficiency , Federal Aviation Administration - September 2022

Languages

Spanish
Native or Bilingual

Timeline

Flight Attendant

Republic Airways
08.2022 - Current

Universal Senior Account Manager

Discover Financial Services
05.2021 - 05.2022

Digital Servicing Senior Account Manager

Discover Financial Services
04.2020 - 05.2021

Team Coach

Discover Financial Services
01.2020 - 03.2020

Certificate of Demonstrated Proficiency -

Federal Aviation Authority

Certificate of Completion -

Flight Attendant Prep Academy

Associate of Arts -

Estrella Mountain Community College

High School Diploma -

Youngker High School

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Katia Facundo