Katia Garcia
Bakersfield
Summary
Results-driven Waitress with 10+ years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player. Adaptable waitressing experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member proficient in FOH and BOH operations. Successful waitress satisfies clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food and drinks to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Dennys Restaurant
Lebec, CA
03.2024 - 11.2025
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Managed multiple tables efficiently, demonstrating strong time management skills.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on menu offerings and service standards.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate/ Waitress
Fire Wings
Bakersfield, CA
09.2020 - 01.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Processed transactions efficiently, maintaining accuracy and speed at checkout.
- Trained new team members on sales techniques and store policies, fostering a collaborative environment.
- Analyzed sales trends to identify opportunities for promotions and upselling strategies.
Server
Las Cazuelitas Restaurant
Bakersfield, CA
02.2018 - 01.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to enhance guest experience and satisfaction.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards for improved team performance.
- Handled cash transactions accurately, maintaining financial integrity throughout shifts.
- Resolved customer complaints promptly to maintain positive dining atmosphere and loyalty.
- Implemented suggestions for improving service processes, contributing to overall workflow efficiency.
Waitress
Exchange LA
Los Angeles, CA
09.2015 - 03.2020
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Associate Of Arts -
Bakersfield College
Bakersfield, CAHigh School Diploma -
Centennial Highschool
Bakersfield, CA2010
Skills
- Anticipating guest needs
- Health codes compliance
- Outstanding customer service
- Safe serving knowledge
- Excellent judgment
- Cash and credit transactions
- Food preparation
- Elegant garnish station setup
- Wine and liquor expertise
- Cash register operation
- Conversant in Spanish and English
- Food service
- Service-oriented mindset
- Courteous
- Outgoing personality
Languages
Spanish
Full Professional
Certification
Safe Serve certified
Timeline
Waitress
Dennys Restaurant
03.2024 - 11.2025
Sales Associate/ Waitress
Fire Wings
09.2020 - 01.2023
Server
Las Cazuelitas Restaurant
02.2018 - 01.2022
Waitress
Exchange LA
09.2015 - 03.2020
Associate Of Arts -
Bakersfield College
High School Diploma -
Centennial Highschool