Katia Ocegueda
Bakersfield
Summary
Results-driven Waitress with 10+ years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player. Adaptable waitressing experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member proficient in FOH and BOH operations. Successful waitress satisfies clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food and drinks to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operations.
Overview
11
11
years of professional experience
Work History
Waitress
Dennys Restaurant
03.2024 - 07.2025
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Managed multiple tables efficiently, demonstrating strong time management skills.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on menu offerings and service standards.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate/ Waitress
Fire Wings
09.2020 - 01.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Processed transactions efficiently, maintaining accuracy and speed at checkout.
- Trained new team members on sales techniques and store policies, fostering a collaborative environment.
- Analyzed sales trends to identify opportunities for promotions and upselling strategies.
Waitress
Exchange LA
09.2015 - 03.2020
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Restaurant Manager
Mcdonalds
02.2014 - 12.2015
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
Education
Associate Of Arts -
Bakersfield College
Bakersfield, CACentennial Highschool
Bakersfield, CA2010
Skills
- Anticipating guest needs
- Health codes compliance
- Outstanding customer service
- Safe serving knowledge
- Excellent judgment
- Cash and credit transactions
- Food preparation
- Elegant garnish station setup
- Wine and liquor expertise
- Cash register operation
- Conversant in Spanish and English
- Food service
- Service-oriented mindset
- Courteous
- Outgoing personality
Languages
Spanish
Full Professional
Timeline
Waitress
Dennys Restaurant
03.2024 - 07.2025
Sales Associate/ Waitress
Fire Wings
09.2020 - 01.2023
Waitress
Exchange LA
09.2015 - 03.2020
Restaurant Manager
Mcdonalds
02.2014 - 12.2015
Associate Of Arts -
Bakersfield College
Centennial Highschool
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