Katia Ortiz
Food & Retail Occupation ,Good Customer Service
Houston,TX
Summary
Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Food & Retail industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Prep Cook , Assistant
Los 3 Hermanos
Houston, TX
10.2022 - Current
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut vegetables in advance to save time on food preparation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Assisted manager in all aspects of business operations.
Server
Los Compadres
Houston, TX
03.2022 - 07.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Host ,To Go Specialist, Server
IHOP
Houston , Texas
10.2018 - 02.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Involve interacting with customers, taking their orders, and ensuring their food is prepared and packaged correctly for take-out or delivery.
- As a server, it is my responsibility to ensure that customers have a positive dining experience. This includes taking their orders, serving their food and drinks promptly, and addressing any concerns or issues they may have.
Education
Associate Of Applied Business - Business
Lone Star College System
Cypress 08.2019 - Current
High School Diploma -
Cypress Falls High School
Houston, TX 08.2015 - 05.2019
Skills
Menu memorization
Schedule and calendar management
Food preparation and safety
Time management
Good Customer Service
Additional Information
I am a outgoing, optimistic person who is always up for a challenge, I am a hard worker with a strong focus on providing excellent customer service. I thrive in fast-paced environments and am always willing to go the extra mile to ensure customer satisfaction. My positive attitude and determination make me an asset to any team.
References
Santos Huesca IHOP Manager 2816848045
Antonia Suazo Los 3 Hermanos 8326544924
Erica Sanchez Los Compadres 7134560218
Timeline
Prep Cook , Assistant
Los 3 Hermanos
10.2022 - Current
Server
Los Compadres
03.2022 - 07.2022
Associate Of Applied Business - Business
Lone Star College System
08.2019 - Current
Host ,To Go Specialist, Server
IHOP
10.2018 - 02.2022
High School Diploma -
Cypress Falls High School
08.2015 - 05.2019